Open-ended questions are great to get the prospective student to expand on what they are bringing to your attention. Closed-ended questions can help drive and move the conversation along.
Asking the right questions can help pinpoint where the issues are, and identify potential approaches to solving them.
To have effective conversation with students and the class you must have proper questioning to involve proper communication and undertanding
I have learned to ask more engaging questions vs. disengaging ones. Asking why did you do that, for example, can put the receiver on the defensive.
I've learned that you can use questions to help guide a conversation. I can use this by using questions to help a prospective student to determine if our classes are going to be valuable to them.
Comment on Elissa Ranes's post: the 5 W's and the H. Is where you find the meaning and open ended questions that will help discover any obstacle and even helping them find the meaning is to Why... etc.
The benefits of close and open ended questions.
Comment on Millie Ferreira's post:
I agree! I asked "why" so much but it really does put a person on the defensive.
Both open and close-ended questions are beneficial, each having a purpose to help clarify or further a discussion.
-A simple question is powerful because it allows the receiver to focus their energy on the response, instead of trying to understand the question.
-Open questions are effective for promoting awareness, learning what the other person thinks, understanding the other person, uncovering motives, or discovering details.
I power on questions and how to utilize opened end questions. Furthermore, how to construct questions in way that comes across to the receiver as positive or inviting participation. Being new to Stratatech, this module has allowed me the opportunity to review and examine how I ask questions and how they are perceived.
Comment on Juan Rojas's post: I think this is easier said than done sometimes. Do you find yourself getting into a checklist mind set when trying to enroll a student?
The goal of my job is to create a positive relationship with prospective/active students. Earning their trust is of the utmost importance. However, this can be difficult when my only interaction is on a phone call. This puts more emphasis on the way I try to engage with the student. I have learned the importance of being purposeful in my questioning in order to facilitate a safe space to get to know one another.
This module highlights the power a question may hold. We must be mindful of how we pose a question and make sure it corresponds with our intentions. For example, using "why" questions, may leave the listener feeling deffensive. This would be counterproductive when trying to assist a student and works as a team, if they are left feeling attacked.
This is a vital part of student recruitment and how to learn the correct approach. It is also
very interesting to view othe admissions personnel's approach. It really reminds me that noone has all of the answers.
When we truly listen we ask more approriate questions, which provides the answers you are seeking.
Focusing on the use of open ended questions and working to keep conversations above the line and engaging will help to strengthen my communications ability.
Jack Burke
I have learned that both types of questions are valuable and have their place. It all depends upon the person and the circumstance and what it is you are trying to accomplish to help that person.
It's very important to ask open-ended questions during an admission process or when getting to know your student. By mirroring asking powerful questions that are open-ended, I hope this illustrates to the student how to best ask questions so they can navigate their education more effectively.
Reply to Vance Baldago's post:I tend to apply this knowledge in my everyday interactions with students, potential students and coworkers.
