William Hawkins

William Hawkins

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Appropriate humor in voicemails can be effective.

Feel, Felt, Found develops the ultimate rapport.

Listening skills are CRITICAL for outbound initial calls.

Having an awareness of your phone presence can make you sound more professional and accepting to others.

Listening is VERY important in effective communication.

Body Language communicates so much in our interactions.

Information contained in "Refining Your Message" is very useful.

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