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Career schools can no longer afford not to invest in its students

The word is out. It's out at the federal, state, and accrediting levels. It's out at the local level through word of mouth and now the media. Too many career schools have forgotten that we're in the business of training our students to be professionally competitive and realize true success not only in the workplace, but in life. The average career school student typically chooses a proprietary school over a traditional two-to four-year school for one or more of three primary reasons. One, because the completion time is shorter; two, because the course(s) offered is really what they want to do; and/or three, because they couldn't get into a traditional institution. That's reality - we as career school professionals know it and our students know it. This is our business, to promote and influence competitiveness and success in our students. Unfortunately, the spotlight is now on those career schools who have been more interested in growth, acquisition, and increased profit; and that should cause the other schools to begin to invest heartily in staff members and instructors who are truly committed to the core values of student success. We can no longer afford to hire staff members who look good on paper and can interview well but do not involve themselves in the student success process. We can no longer afford to hire instructors who use career schools as a default for employment because they couldn't cut it in the corporate sector. Many of them have the same issues that our students have and cannot manage their own lives; therefore, they are often ill-equipped for student intervention. We can no longer afford for school executives, directors, and managers to publish a "feel good" mission statement, yet their subsequent actions paint an entirely different picture. The word is out and it's a word with which true educators can no longer afford to be associated.

Retention?

What can we do about students who really want to be in school but do not have the means to remain in school?

Enhancing First Week Activities

What process can you implement that will enhance your first week activities and make students more connected to your college?

Enhancing First Week Activities

What process can you implement that will enhance your first week activities and make students more connected to your college?

Sharing Student Information

What information do you collect in Admissions that Faculty could utilize to personalize interactions with students at orientation?

Team Approach in Orientation

What departments other than Admissions have the most interaction with students and how do you currently involve them in your orientation?

Team Approach in Orientation

What departments other than Admissions have the most interaction with students and how do you currently involve them in your orientation?

Addressing Student Fears

What activities are you currently including in your orientations that address student fears?

Addressing Student Fears

What activities are you currently including in your orientations that address student fears?

Addressing Student Fears

What activities are you currently including in your orientations that address student fears?

Be Consistent About Retention Intervention Discovery

It is important to be consistent in your approach at retention intervention. Here is a starting checklist. Please add more! 1. Get to know your students. Talk to them daily. 2. Aggressively respond to student's missing any classes. 3. Give them a call. 4. Provide tutoring and support 5. Look for changes in demeanor or personality. 6. Look for changes in grade pattern. 7. Make sure the truth and the student perception of that truth is you care.

Admissions/clarifying student expectations as a problem in developing student success systems

How do we deal with the very real fact that Admissions Representatives in schools are pressured to make their numbers at all costs...and will thus tell a student anything it's thought they want to hear; regarding if it impacts an accurate understanding by the new student of the realities they will face. The bottom line is all too often...just that. If a Rep is told to make numbers they won't tell a student something that might get in the way of making a sale...ethical or not.

Seminars

How to get the students involve? Most of our students work and have families.How long a Seminar should last?

Perception of fairness as an essential...examples of intervention

I found at Computer Learning Center that whan a student believed the Student Advisor (myself) was willing to be fair...that it increased their willingness to come forth with problems...at a early enough time that they could be dealt with. They saw that sometimes, a position was taken "on the side of a teacher". Other times it was "on the side of the student". But they always saw it was after a careful evaluation of the facts. In one case, there had been an instructor who had particular issues with African-American males; and we saw a demonstrated tendency to grade these students far more severely than those students fitting into another demographic slot. I was aked by the director to observe the classes at random moments under the guise of other reasons...and dtermined using both personal observation along with (what we'd call using the system presented in this course) surveys and vertical probes. Eventually the instructor was removed from the class, repalced by another instructor, and overall grades in the course (which had been a flash point for drops) increased. Have any of the other professionals in this forum encountered a similar situation?

Keeping perceptions of future success not as easy...but as possible

I've always pushed the idea in 22 years of work in post-secondary schools...that whether a student advisor, or a job placement officer that students must be taught they success is real...and possible; even probable; but NEVER as easy. This is especially important because if if success is presented in this manner; the student knows the professional is merely mouthing words, and doesn't really feel the words s/he is saying. When a student doesn't feel you feel what you're saying...they feel that they have no realistic chance at success; and you actually INCREASE the chance of the student dropping. They asume you're doing something you're supposed to do; rather than doing what you know to be truie, and what you believe. How have some of the professionals here accomplished that task at their schoiols?

How do you feel those interested in creating a climate of student support deal with management that doesn't "get it"?

How do those interested in creating a climate of student support deal with school management that doesn't "get it"? All too often, management in schools (I've been in proprietary education since 1983) deal with the numbers for THIS class start...and not for the long-term. All too often they don't see that good student service is the right thing...and the effective thing...but is also good business. Specifically, how do we introduce these ideas into becoming a real part of a company's culture? A case in point...when I worked at Computer Learning Center, we made a point of amking clera that Student Services could go anywhere and talk to anyone...and had the backing of the Director to do so. Other schools I've worked in would never allow this, given the atmosphere within their schools. A Student Services staffperson would never be allowed to go to a class and question a teacher that was scaring off students through a lack of appropriate attitude. Similarly, they would not be allowed to go to Admission and question what a student was being promised. How do we make those in management understand that the bottom line that is such a concern for all managers...can be positively impacted by a Student Service staffer (and I do think that one person needs to be empowered to be in charge and direct a climate of student support) who is empowered to do the sorts of things I'm mentioning above? At CLC, we cut our drops by 50% (using real numbers of drops) by simply addressing student concerns and insuring that students has the real perception that their concerns were being addressed.

Student Support Service

Where I work, we do not have a real Support Service that can assist the Intructor in Retention of students.The Instructors work in conjunction with the DOE and the Administrative Director.In some cases it is not enough, especially with students whose problems can not be solve easily. What do you suggest?

What are your ideas about personal empowerment programs being a part of our schools?

I think by empowering students and motivating their success and rewarding their achievements, we can accomplish alot.

STUDENTS THAT ARE IN SCHOOL BECAUSE THEY HAVE TO BE, AND NOT BECAUSE THEY WANT TO BE

Caring is Not a Cliche.

As a former dean and current teacher I can tell you from personal experience that genuine caring (not lip service) will greatly improve overall student retention rates. The students know when they are hearing a line, or if instead you have established an "educational" personal relationship with them. While an individual can have wonderful individual retention rates,it is only from a transformation of corporate and/or institutional culture that will lead to significant success. A great indication of improved retention rates is a robust re-entry rate, where the students leaving due to unavoidable issues make their way back home to you after a time.