I believe this is a powerful part of the course. So many feel they need to "give it to them", but it just doesn't work. It's not doing anyone justice... That's not why they are here!

Mystery shoppers are another way to help the company improve customer service. The person give an outside evaluation to help company become more competitive.

Creating a personal relation with the customers is always important. Calls to follow-up on experiences and ways to improve service helps with continuous evaluations for improvements.

Creating a lasting impression on your customers helps improve your outcome. The front door impression is always the selling point of any business

It is alway good to define your customer to help service your target population.

In the passs teaching students interviewing strategies in class and practicing during in role play exercises has motivated the student participation. Practicing completing applications, interviewing, and negotiating a good salary can be priceless activities for the inexperienced student.

Students appreciate when instructors keep them on track, are respectful and patient, and go the extra mile by providing study notes, worksheets, and other tools for the student to be successful.

Ideal mentors are those who want to function in that role. In other words,that means that a mentor can come from within the faculty, staff, student body, graduates, employers, and just interested people.

Each program student may share some core commonalities the is makes a good determinate of how serious the students are about the programs

It is important to recognize the efforts made by a team involving customer service. it is just as important to reward the team for a job well done with customer service. Being able to discuss the goods, bads, and the uglies allows everyone to hear differenct methods in resolving any issues that may arise. Customer service is not only provided to the student, but to the staff as well.

One of the questions mentioned the attention to detail of a person who comes into contact with a student. I liked the answer pertaining to the security guard. He or she took the time to get to know the student by his or her name, a family fact, greeted daily, but also held up the rules. This is important, lets the student know he or she cares and still performs his or her job without bending the rules.

I feel it is important for a prospective student to take a short survey to find out what interests them. This would be a useful tool for the admissions represetative to better assess and assistance to prospect into the appropriate field. I also believe the admissions representatives need to have some understanding into the job fields.

As a man thinketh, so is he. Sometimes our thoughts control us. Sometimes they are incorrect. Sometimes we make bad choices based on our bad thoughts or "stinking thinking". The good news is we can change our thoughts. We can make better choices.

What's your why and how big is it?

Sometimes its not a blindspot; we need a complete paradigm shift

Every transaction is a relationship.

I hesitate to agree with the author of this module that negativity is stronger that being positive; but I do totally endorse it's incredible dampening impact on any place, process or relationship. When I have students that continually exhibit the "dark cloud sydrome" I usually call them in for a chat. I always let them vent first, because they usually do have some legitimate concerns; but once that is over I always ask them if they think their current attitude and actions are helping to change the situation. Unfailingly, they admit that that isn't the case. After such a talk, I always watch for any positive changes they make in the ensuing weeks and am sure to give them lots of kudos to keep it up. We don't necessarily change a person's personality this way, but we definitely can have a huge impact on their behavior in the learning environment.

My years of experience in teaching adults has led me to a strong conviction that a high level of Emotional Intelligence is the most important driver of student success. Time and again I have seen people who struggle with a given course's subject matter, but who are determined and positive about overcoming eventually succede and are better clinicians for the struggle. Hence, I have always held that giving a student an emotional "shot in the arm" with lots of encouragement and cheerleading make every bit as much difference in success as innate ability

Another way to look at our "student customers" is to see them as "colleagues in training". This is a concept that was taught to me by a mentor of mine several years ago. The guiding principle here is to treat your students like future peers, showing them respect, providing excellent training in clinical skills and modeling professionalism in all things. It is a daily recognition that the next generation of health care professionals will literally be a mirror image of our own skills and values. A mindset like this makes us as instructors take ownership of the teaching and training we deliver and feel a deep responsibility to deliver the very best possible educational product we can.

To cultivating a students mind I use several forms of professional teaching etiquette. By necessity, modeling, mentoring, and monitoring are required. As an mathematics adjunct faculty member, if I didn't model, mentor, and monitor students, I believe students evaluations would have eventually force me to pursue a career that didn't require human interaction (i.e. theoretical research). If you have a passion for what you teach, and you want your students to have the same passion, modeling, mentoring, and monitoring are prerequisite skills. What do you think?