April Ford

It is important to recognize the efforts made by a team involving customer service. it is just as important to reward the team for a job well done with customer service. Being able to discuss the goods, bads, and the uglies allows everyone to hear differenct methods in resolving any issues that may arise. Customer service is not only provided to the student, but to the staff as well.

One of the questions mentioned the attention to detail of a person who comes into contact with a student. I liked the answer pertaining to the security guard. He or she took the time to get to know the student by his or her name, a family fact, greeted daily, but also held up the rules. This is important, lets the student know he or she cares and still performs his or her job without bending the rules.

I feel it is important for a prospective student to take a short survey to find out what interests them. This would be a useful tool for the admissions represetative to better assess and assistance to prospect into the appropriate field. I also believe the admissions representatives need to have some understanding into the job fields.

On the first day of class I explain that we all have stresses when dealing with life and school. I become transparent and share my own experience with life and school and how I over came it. I let my students know that if they ever need help to come to me and if I can not help I will find someone who can. I also express that if they feel they can not approach me they may pursue another avenue, but to at least give me the opportunity to help before doing so.

I have found that after an introduction of myself performing an ice breaker allows the students to let his or her guard down. Starting a new class can be very nerve racking. I do my best to be transparent when it comes to my experiences in the field it show the students that I am human too.