Admissions agents take on the responsibilty of communicating to the prospective student what their institution is about and gaining the trust of that student. This is why it is extremely important that all agents are trained, know the compliance regulations, and stay current with everything that is going on within their institution and their industry as a whole. Staying in the know on these topics is easily done through your supervisor, the internet and periodicals within the field and the job market as well.
Patti