I come to this new chapter with previous experience in admissions and student services, but I also recognize that every market and institution is different. Working in Florida brings new regulations, processes, and ways of doing things, along with the challenge of working in a second language. I’m excited to learn, adapt, and grow with an open mind, while also bringing the experience I’ve gained along the way. I look forward to learning from others and sharing experiences as we grow together.

Working in admissions requires more than knowing how to communicate with prospective students. It is important to stay informed about programs, policies, regulations, and changes within the institution. Having accurate and updated information helps us guide students correctly and maintain compliance throughout the admissions process.

One of the most important things I have learned is that admissions is not only about enrolling students. It is also about providing clear, accurate, and transparent information. Following the institution’s policies and Florida regulations helps students make informed decisions and builds trust throughout the admissions process. I plan to apply these principles in my daily work.

This course has helped me better understand the responsibilities of an admissions representative and the importance of giving students accurate and honest information. I will use what I learned in CM201 to better explain program requirements, fees, policies, and student responsibilities. My goal is to continue learning, stay informed about changes, and help each student make an educated decision about their future. 

This training was a little long but very rewarding. My best practice is to Master the details of every degree program, financial aid option, and campus resource to answer objections on the spot. My action plan is to create a daily routine that works for me.