These are all practices that I try to use always, but it helped to remind me of the importance of listening with the right mindset, reinforces what I already do most of the time!

Content information of the presentation must be known 

So important :)

when you think you know it all you learn something new.

Student are the high priority in education.  The elements of honesty and trust are integrated in the core valuable and mission of Concorde Career College.  Compliance with the goal is very important "Do the right thing".  I will apply this belief in my practice and daily living.

Helped to identify the key factors in presentations and how to communicate with your audience

Training is ineffective unless the desired behavior, knowledge and skills are transferred to the workplace. Applying what you’ve learned from your training will help you maximize your performance results. 

I often explain to my students the value of learning while on the job.  As a dental hygienist, my experience has taught me that I can't do the job alone, but depend on my fellow coworkers to help achieve a satisfactory day! And in turn, I help them with their duties so that we show our patients/employees that we are a cohesive unit and can work through whatever is thrown at… >>>

One of the better ones I've taken, I really did learn a lot. That being said, there was an annoying error in the pre-tests. It seems to m,e there are 2 possible correct answers, based on the text, but one of them came back as negative (the one specifically listed in the answer!)

Q. Which should Ben do to effectively negotiate Howard's work arrangement at this point?

A1.  Ask several other managers to let Howard know how much he's valued at the company

A2.  Detach emotionally and focus on producing the best possible outcome???

A3.Separate personal issues from negotiating issues… >>>

It's goos practices for me ......................

I learned that you always want to compliment an employee before giving negative feedback, never unload all of the negatives on a person.

Although the tutorial is fairly basic, since we often tend to operate on auto-pilot, it serves as a good reminder of the importance of effective communication and the need to be very deliberate in our communications.

This course provide many avenues and techniques to communicate base on different situations.

Active listening is a some times hard to do in a very busy lab. However active listening is a necessary skill to apply.

I plan on making sure I understand what I've heard by asking questions and summorizing concepts. 

This tutorial taught me some techniques for active listening. I am currently reading a book entitled "Listen to Succeed - How to identify and overcome barriers to effective listening". Effective listening ensures that communication is a two-way transaction. Listening is one of the most important interpersonal and business skills. 

Emotionally charged situations make it difficult at times to listen. During these times, effective listening is even more important. According to Chapter Three in the above-entitled text, barriers to effective listening include: Emotional triggers; performance anxiety; hit-or-miss listening; language; lack of focus; judging and weighing; and power and control.

be more up front with what I need done

I am better able to prsent auto information

Excellent lesson and on point with the information . This is important inforomation that people tend to forget when communicating with each other.

In the module, this –Henry David Thoreau quote was shared:

The greatest compliment that was ever paid me was when one asked me what I thought, and attended to my answer."

I loved it because it is a reminder to us to listen and then "attend" to what we hear.

We release judgement and bias - stay open with reasoned skepticism and wisdom, but can we really just "be" - can we really learn how to relax and fully attend to what someone is saying?

I know this can be hard for us at times- when the business day… >>>

Thank you for the helpful reminder to continually communicate effectively. It was a great reminder of a fundamental necessity.