Engage all

GREAT REFRESHER COURSE!!! Great opportunity to review what I had learned last century!!!  Now that we don't communicate orally as much as we used to it was good to review what writing is, simple.  Thank you!!

We had two students who had a misunderstanding. After speaking with both of them seperately, myself and another administrator facilitated ameeting and allowed the two to speak. They each took a moment to share their perceptions and feelings and were able to understand each other. They both completed the program successfully and as friends.

Everybody comes from different places emotionally and views and interpreatations of situations will vary.  It is really important to maintain objectivity when dealing with conflicts between employees.

I just completed the Coaching course and found it quite applicable to classroom situations as well as when managing employees.  I want the best from my students all the time -- coaching can help me get there.

Do your work, do it with a smile on your face, And like what you do. My action plan would be to do what I preach.

Use multiple methods of communication to ensure a wide understanding of the message.  Either written followed by an conversation or an oral presentation with a written follow-up.

This training provided some very useful methods of communication that all companies shoudl be using. It also shed some light on how the lack of communication does all parties involved an injustice. 

I enjoyed the new knowledge.

It is not good to rush to judge someone.  It is a good idea to first find something right that the person did, and emphasizing that good point, and then gradually introduce what needs to be worked on.  All of these can be done with effective results without offending the person receiving the feedback.

I try to include humor in my presentations, it does seem to break the ice. Moving around the room, eye contact, engaging the students and asking different students questions seems to make my presentations go smoothly. Most of the time.

No surprise it is important to have good communication between your peers. Information can be misconstrued in many ways, so it is important to be detailed and thorough as possible so there is no ambiguity. Good communication will open channels of trust and honesty--a goal all faculty, staff, and team members should strive towards.

Stop, listen and then act or speak, acknowleding the presence and sentiments of your audience.

I was uncomfortable always being asked to do a favor by a co-worker.  I assessed the situation and took him aside and shared that I would no longer be willing to do the favor.  I did not expound upon my reasons, because we do not have a whole lot of interaction in the workplace so it was not high stakes.  It turned out to be the right decision because our relationship has been preserved and I no longer feel put upon, which had been my original problem.

Great information regarding good communication having a positive and effect to others. 

Where I believe everyone needs positive feedback to reinforce desired behaviors, I also believe when it is offered, a self-assessment question to the receiver should be asked first.  For example: "Wow, now that the meeting you conducted is finished, how do you feel about it?"  If a person feels a lot differently than you do about the outcome, it may be best to focus on that before offering your praise.  Praise can actually de-motivate people if given when they feel they could have done more to prepare or have ideas they want to try to improve their future actions.

great!

We can never underestimate the power of honesty and transprency.  We need to lead by example, if we are hiding behind issues and not open with our employees, we have failed as an organization, and sometime the people actually doing the work, have great ideas and offer great solutions, We are actively utilizing LEAN efforts in our organization and we have all levels of personell involved with change management.  It is terrific ways to save expense cost, better quality of life at all levels are proven.

Criticism can be very difficult to hear. It is important to respond in a way that can help you grow as a person in the workplace. It is crucial for both the person receiving the feedback and the person delivering the feedback are being heard. Although it can be difficult to hear, some criticism can be very helpful.

I have to constantly share feedback with my students and this is always an area that I struggle in. This tutorial helped me understand some ways to give feedback appropriately. I loved when it discussed ways that you can show that your information is serious, but you can show concern for the employee/student through your body language.