Technology has provided many different ways of communicating but the need to be effective in communication has not changed.  Educational professionals need to continue to develop and refine their communication skills. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Negotiation Skills | Origin: ML121 | New comment by Brittany Menestrina

I learned that asking questions of the other party can assist in negotiations while also adding value to your proposition. 

Time Management | Origin: ML135 | New comment by Scott Matthiesen

Great topics, Checking email only certain times is a huge game changer

Time Management | Origin: ML135 | New comment by Satwinder Bindra

I learned about prioritizing and goal settings.  

Goal Setting | Origin: ML133 | New comment by Angela Frimpong

This course was insghtful, I have learned how to use the STAR method for my goal setting.  

Career Management | Origin: ML134 | New comment by Angela Frimpong

I have learned to take charge of my career.  

Time Management | Origin: ML135 | New comment by Angela Frimpong

In this course, I learned how to proiritize my time.  

Stress Management | Origin: ML136 | New comment by Angela Frimpong

I have learned that to manage stress I must reduce my productivity.  

Difficult Interactions | Origin: ML122 | New comment by Angela Frimpong

From ths course, I learned that it is important to think about the cause of negative interactions.  

Negotiation Skills | Origin: ML121 | New comment by Angela Frimpong

I learned that it is important to be firm when negotiating.

Feedback Skills | Origin: ML120 | New comment by Nasser Salmanzadeh

We must make it vefy easy for al employees to provide feedback.