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I've learned that having the right location is important to negotiations, but also that taking breaks can be helpful as well. I had never heard of BATNA, so that is definitely something I will keep in mind.

Active listening is important to resolve conflict. There are many different styles of conflict and learning how to approach them is key.

focus on hearing all viewpoints, highlight what you agree on

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I plan to use timeboxing methods, avoid multitasking, and include contingency plans. I’ll also identify my biggest daily goals to keep them as my top priorities.

When communicating with other it is a best practice to be honest, stick to the facts and be to consider the person you are communicating with.

I feel i have learned better ways i can receive feedback from leaders as well as provide better feedback to my team.

communication is the key, you do not need to spend a lot of money to get your point across to your employees. Communicate, repeat with words and be clear and concise without candy coating.

I learned that there is a right time for coaching, and coaching is different than directing, or just telling someone what to do. Coaching is important for improving employee satisfaction and fostering a sense of support. 

A refresher on the importance of proper communication

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