It's not always common sense to everyone...

I learned that conflict is easier to handle when I stay calm, listen, and try to understand the other person’s perspective. .

Coaching is about helping other rise to their potential.

I learned that effective coaching should be based on specific observations, clear feedback, open-ended questions, and follow-up rather than assumptions or criticism. I intend to apply this by making coaching conversations more focused and constructive.

Coaching is helping the team grow and being a boss is dictating 

Engaging in difficult interactions requires leaders to approach conversations with curiosity rather than judgement.  It is imperative that underlying issues are understood, roles within the conflict are clear and that perspectives are understood without bias.

I've learned that having the right location is important to negotiations, but also that taking breaks can be helpful as well. I had never heard of BATNA, so that is definitely something I will keep in mind.

Active listening is important to resolve conflict. There are many different styles of conflict and learning how to approach them is key.

focus on hearing all viewpoints, highlight what you agree on