Technology has provided many different ways of communicating but the need to be effective in communication has not changed.  Educational professionals need to continue to develop and refine their communication skills. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Difficult Interactions | Origin: ML122 | New comment by Virginia Hanson

Don't let things fester; keep moving forward!  

Career Management | Origin: ML134 | New comment by Kary Weybrew

Wow! A lot of good information in here! Lifelong learning is certainly capitalized in here. Maybe add more pneumonics to help recall.   

Goal Setting | Origin: ML133 | New comment by FiFi Fowler

I learned great new ways to set my goals

Difficult Interactions | Origin: ML122 | New comment by Stefano Bartoli

This course has given me options on how to resolve different and difficult situations with employees and how to come to an amicable solution. 

Difficult Interactions | Origin: ML122 | New comment by kathy aso

It is important to think about the cause of negative interactions.  Body language is also important when dealing with conflict.

Stress Management | Origin: ML136 | New comment by Yvette Prior

I had so many takeaways from this course  Two helpul ones related to 1) Using structure as a way to gudie and plan for effectvness, which ca then help us manage stress and allow for time to...

Coaching Skills | Origin: ML118 | New comment by Ben Chaib

Coaching employees to improve performance enhances individual skills and helps them better understand their role in the organization. ... Coaching will help me train my employees to start...

Time Management | Origin: ML135 | New comment by karlie morales

Time management is not only important for effective productivity and relieving daily stresses but also prioritizing more meaningful activities with students and staff. 

Coaching Skills | Origin: ML118 | New comment by Stefano Bartoli

I have enjoyed this course.  I feel that coaching is an important part of leadership.  Guiding your employees to be better can only be beneficial for the company, you as the manager, and of...