Creating the Customer-Centered Organization | Origin: RT105
This is a general discussion forum for the following learning topic:
Raising the Bar to 'First-Class' Customer Service --> Creating the Customer-Centered Organization
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
People are much more likely to share a negative experience they have with a company, making it easier to obtain a bad reputation than a good one.
Costumer service is constantly changing and evolving based on what the cosumer desires, and it's our job to evolve as well.
Customer service is essential for business because it directly impacts customer satisfaction, loyalty, and a company’s reputation.
Students after much time slowly are the customers we must tend to. Through their satisfaction, can increase the educational success and spread the wealth of knowledge.
I learned that the customer should be at the heart of everything you do in a business/school. Focusing on what the customer/student needs and providing them with the best experience you can will lead to success and growth in the future.
Excellent customer service is essential for success in any business, including educational institutions.
What i have learned along with my over 15 years of B2B experience is the best customer service practice is to consistently deliver empathy, active listening, and clear communication—ensuring every customer feels valued, understood, and supported. By responding promptly, taking ownership of solutions, and following through with professionalism and care, you build trust, loyalty, and a lasting positive impression of your organization.
What I have learned is I should focus on every aspect of customer service, including, quality, value, convenience, and customer care. Since 84% of people consider customer service to be a key factor in any business being done, you should always focus on making sure your up to date with the latest trends and your customers are satisfied, happy, and wanting to come back.
Customer service is key if you are wanting a successful business.
It is really in the best interest of the business and consumer if we strive for the best customer service. Not only does it offer a service or good that the customer is pleased with, but it also builds retention which helps the business. This is key in building a reputation that consumers and employees can count on. We must constantly be open to the evolving world that allows for us to meet the customer where they are by offering more solutions and pathways to extend that good customer experience along.
Creating a customer-centered organization as a higher education institution is essential because it directly impacts the student experience, retention, and the institution's reputation. Students need to feel and know from the moment they enter the school until the moment they graduate and beyond as alumni that they are not just a number or a means to profit. They are individuals who have chosen to invest their time and money and are entrusting the institution to provide them with a positive and rewarding experience. In order for the institution to ensure exceptional customer service, every department and every employee needs to have the customer-centered organization mindset at the forefront by being responsive, respectful, empathetic, supportive, and solution-oriented with each student throughout their entire educational journey.
When institutions prioritize quality customer service to its students and alumni, they foster strong relationships, build trust, and make them feel valued as individuals. Excelling in providing quality customer service to students will drive enrollment, encourage engagement by students and alumni, and will enhance the institutions brand and reputation. With the increasingly competitiveness of the educational system, creating and maintaining a customer-centered environment is strategically necessary for institutional growth and success.
Creating a customer-centered organization is, to me, a key factor in achieving success, and that has been one of my biggest takeaways from this module. One particularly interesting concept I learned was the idea of “firing your customers.” It really stood out to me that not every customer is the right fit, especially those who consistently cost the business money. Understanding that a sustainable profit model means focusing on the right customers, not just all customers, was an eye-opening perspective.
Always think small. Having a connection with students helps them to know they are supported. One on one. If they have issues during school, we have a person for them to talk too. Having a strong team (staff) that support one another and is positive and helpful with each other, students will observe this and see themselves as becoming successful.
Customer service is essential in an educational institution. Creating a welcoming environment builds trust and encourages students to stay engaged in their education. When students feel supported, it brings more students, as they share their positive experiences with the community.
It is important to have a customer service centered organization as it is important to the success of your company. Company should strive for this by maintaining a small personal connection and ensuring the customer feels valued.
Treat people the way I would expect to be treated
Great customer service is crucial for success of a business and that remains true for instructors when working with students.
All employees that have and follow the same mission will ensure we have the best customer service possible for our students. This allow us to have a better chance in student retention.
It is important to provide great customer service everyday.
