Sharon Sims-Drew

About me



Preparing for Customer Service Success | Origin: RT105 | New comment by Sharon Sims-Drew

When applying customer service it's so important to learn from past mistakes.

Creating the Customer-Centered Organization | Origin: RT105 | New comment by Sharon Sims-Drew

Students are customers so, I as an Instructor must take a step back before moving forward.  

Stress | New comment by Sharon Sims-Drew

Stress at work can cause a lot of sleepless nights so, I got a pet dog.  I named her Pumpkin and she also is causing stress in a good way.  Job stress I've learned not to take home with m...

Alternative Assessments for Students | Origin: ED136 | New comment by Sharon Sims-Drew

developing rubrics will help students meet their objectives.

What Is Assessment | Origin: ED136 | New comment by Sharon Sims-Drew

Authenic assessment is good providing the feedback.  

Advising Students | Origin: ED209 | New comment by Sharon Sims-Drew

When implementing developmental academic advising as an Instructor you must have an understanding of your students.  

Effective Communication | Origin: ED209 | New comment by Sharon Sims-Drew

I will apply more passive listening.  

Student Customer Service | Origin: ED209 | New comment by Sharon Sims-Drew

Students are not considered customers.    

Student Retention | Origin: ED209 | New comment by Sharon Sims-Drew

As Instructors, we must remove barriers.    

Perscriptive advising | New discussion by Sharon Sims-Drew

What is the best way to describe it?