Substantial Misrepresentation | Origin: CM107
This is a general discussion forum for the following learning topic:
Compliance Training for Faculty Positions: Sustaining the Culture --> Substantial Misrepresentation
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
Substantial misrepresentation refers to any false, misleading, or deceptive statement made by an institution that a student relies on to make significant decisions, such as enrolling in a program.
An exaggeration or estimation can be a misrepresentation to the student and can result in substantial consequences.
Ensure that all information that is provided to the student is factual and cannot be misconstrued.
School must not exaggerate attributes of its programs and services, its employees must avoid making inappropriate, derogatory remarks about competing institutions. This violates competitive integrity.
Be mindful of the information shared that may be considered misrepresentation. Stick with actual facts that pertains to the students individual enrollment.
Misrepresentation can occur unintentionally, emphasizing the importance of diligence in communication. Before responding to a question or sharing a personal perspective, it is essential to verify the accuracy of the information and avoid using superlatives or absolute language that may be misleading.
Institutions should ensure that they provide accurate and transparent information to prospective and current students, reducing the risk of substantial misrepresentation.
derogatory remarks about competing institutions is considered a violation of Competitive Integrity
It is imperative to know the metrics you are using or refer the student to the person that has that exact information.
It is important to know your role and read carefully before giving out information, make sure the information is accurate and what you don't know it's okay to guide the student to the best person to answer certain questions they may have.
make sure you ask for help as to not misrepresent the school. be knowledgeable about the schools catalogue
Provide factual information when speaking to students .
If any representation you employ in characterizing your school is subject to measurement (percentage, grade, frequency, level, statistic, etc.) it is important to know that metric, understand it, and use it rather than an approximation—or refer the student to a colleague who would have that specific information at hand. This rule applies to all outcomes that are measured and reported by your school without exception.
As an admissions professional, it's important to remember that misrepresentation is deemed substantial if the recipient could reasonably rely on its accuracy when making an enrollment decision. Additionally, substantial misrepresentation can occur not only during the enrollment process but also in various areas, including the academic sphere.
It is best to only provide actual factual information to students to avoid misrepresentation.
Being very careful with your words will be key to the success of your student and company.
It is important to be a good listener but also to be able to give the correct information to the student.
Just remember to be conservative in your responses and supply information to the student that is complete, accurate, concise and fully transparent
All information provided to students should be factual.
