Mastering Inbound and Outbound Communication | Origin: AD114
This is a general discussion forum for the following learning topic:
Adapting Your Communication for Successful Connections --> Mastering Inbound and Outbound Communication
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
Students are busy, but when they talk to AO's, they want their undivided attention.
It is essential that we are calculated in the way we structure not only each student interaction, but also the ways in which we structure our daily approach to student interaction. we need to build rapport, know our clients, and focus soley on them when in order to build rapport.
Maslow's hierarchy of needs gives details about the type of communications we must develop with our students
Customizing your approach and being in the moment I believe is essential to providing the potentail studnet with a great experience.
When building a relationship with a potential student, Take into account their time and utilize the time you do take to build a solid rapport and customize your approach to the individual rather than being scripted.
Great mindset. Start the plan with the goal in mind.
Communication is a process. It is important to have a plan. Envision the outcome and build towards it. Be sure to follow the steps required in the communication hierarchy.
Prospective students really want someone to listen to them, hear what they are looking for and accommodate them in a way that doesn't take so much of their time. Trust is huge to prospects. Connections must be tailored depending on who you are talking to.
Small talk IS necessary and a huge part of building rapport and trust. It is a skill to learn how to small talk in a relevant and impactful way with potential students.
Building rapport is key, as well as knowing your student and having follow-up.
Effective communication is critical to providing students the most productive and quality education. Students must feel as if they matter individually not just another student. Their learning should be customized to meet their needs.
Comment on Beatriz Almeida's post: Not only communication but bonding with the students is highly effective they know if you care or not. They are not another
The more notes you have the more success. Organization is the key!! and find a system to keep up the prospectives information.
There is a process to bonding and building rapport. Don't skip out on the small talk but also don't focus on it, build to mutual interests. "See the end before you begin", is also a great tip when working towards any goal but it's great to have in mind when working with students and prospective students.
The idea behind creating a sense of personalization, yet factual is what intrigued me. I believe that communication with students should address their concerns, or questions, while also ensuring the academic necessities as well. I found through these readings that students are entitled to feel like they matter individually, not on a scale of multiple students. Yet for schools, the factual side of things cannot always adjust to individual needs. Organization and clarity goes a long way with establishing this rapport.
A connection is the most important point in the sales process. If here is no connection, the prospect student will go to another institution. Building a mutual interest is the most important step to form this connection.
If you pay attention to the person and basically get to know better who you are talking to, you'll be able to create a "roadmap" on what has to be done for the connection with this specific person to be formed.
Communication is the best tool in the sales process. Hierarchy can best be described as a communication tool that provides a formula for the steps one must move through for effective communication.
Following the Communication Hierachy allows you to build up rapport and allows you to effectively reach your prospects.
The communication hierarchy may have originally been designed for marriage counseling, but it is an effective tool for an admission's rep as they communicate with a prospect.
