Ruby Ong

Customer Service is not just providing answers, but it's the face of the company.

When you deal with your students, you must speak their language.  Say it in a way that you can be understood. If you have to say it 3x, then do it.

It's true there are blind spots but one must try harder to look around first prior to complaining. 

It is EQ that makes you aware of others' emotions that includes your own. I think, the most successful professionals are those who thrive in their fields because of their EQ. EQ is an indicator of success and not IQ.

Be compassionate to the needs of your students.