The Ohio State Board of Career Colleges and Schools is responsible for ensuring that schools comply with standards set by state law. What do you think are some specific areas of focus in the regulations?

Compliance continues to be a crucial topic in the private school sector of higher education. In your role as a faculty member, what can you do to help ensure that your institution creates and sustains an ethical and compliance-based culture?

Leads often ask if they qualify for financial aid will they start getting checks at home? It sounds like people use this so they dont have to work. We cannot answer financial aid questions but is this happening?

When speaking with a person that wants to become a student that has contacted or been contacted by a 3rd party company our school hired, what is the best way to answer their questions when they ask who they just spoke with and why they spoke with them instead of the school directly?

What is the best way to advise a student when they ask for course hours, days, placement rates, class sizes, etc. We currently say they will find this out when they come in for a free tour. It makes us look like we do not know anything about our own school.

It's a relief to read the general position of this course and pertinent regulations on integrity. In essence, as admissions staff we are dealing with the future of any prospective student. This should be handled with care. The consequences of failure to do so are dire for the student, and for the institution. These measures are necessary, it can help to filter out the less scrupulous individuals that may be present.

In our Admissions Office we're trying to streamline our paperwork filing process. We currently keep a paper record, scan a copy of the file to every member of our team for quick access and then keep that scanned doc on a shared drive for permanent digital access (and can add additional incoming docs to it). I'm wondering what other offices do to in terms of keeping their paperwork efficient? We constantly have incoming CHRI's, drug screen results, transcripts, etc that need to be added to both the hard-copy and digital versions of our files and we're looking for the most efficient solution to keep everyone up to date without creating a lot of extra work!

We complete program training utilizing our program chairs 4x per year. How often do you train with faulty/program chairs about your programs on campus?

Although we do not have a separate department that deals only with providing student services to our students, we do have many resources that are known throughout the entire campus to point our students in the right direction for everything from housing to daycare and carpools. Everything is housed in a binder for easy access as well. What sorts of Student Service Resources do you have on your campuses?

We have put a process in place for all Admissions Paperwork to be reviewed by the person entering an enrollment BEFORE the student enrolling leaves the campus. This has eliminated any discrepancies with missing initialing/signature at the time of the enrollment.

It is important for Reps to review their materials often and receive ongoing training pertaining to their roles as an Admissions Representative. This helps in always ensuring providing the best customer service, sending the same message to all potential students with consistency, and ensuring Admissions Representatives have the most updated information.

When holding weekly staff meetings, who, besides the Admissions Reps, should be present?

With as often as things update, I plan to set a recurring Outlook appointment to remind myself to check for updates. What other techniques are people using to stay up to date?

I appreciate the opportunity to print all of this information to formulate a handy quick reference as a new representative. How are others utilizing the information?

After completing this section I understand that there are written policies about transferring credits to every institution and that this is something that everyone should be aware of in order to better impact our students.

I work at Lakewood College and I'm so excited about the amount of programs that we are offering here.

As an Agent, it is vital to keep all materials updated. I have personally placed all current marketing materials, in addition to a tab with all laws and regulation in my resouce notebook. I keep it handy by the phone and will update at the least once a month. What other materials are you keeping in your resource notebook?

It is highly recommended that an agent familiarize themselves with their institutions catalog and enrollment agreement. While you can answer any prospective students questions, you can also reference the answer in writing in the catalog.

Does your school transfer credits? Why or why not?

How do you tell a student if they would be more interested in a degree or non degree program>?