Susan Owens

It takes no only listening but asking effective questions to determine if a student is a right fit or if my program is a right fit for them.

I have learned that developing a positive relationship from the very start is important.  Attitude is very important too.

Building a relationship takes time.  You have to earn the student's trust by listening and provide what they want within reason. We want to ensure that the right applicants are a fit and become successful students within our program.

This course has already shown me the importance of building strong relationships with each student applicant from the very beginning.  First impressions are hard to get over, so I need to ensure that I am responding to e-mails promptly and answering admissions questions confidently to ease the applicant's nerves. Since normally the Admissions staff are the first to interact with applicants, I want to come across as professional and caring and set a positive image for the program and the entire university. I want to motivate the students to apply to my program and continue to develop that relationship to… >>>