The tools addressed in this module are essential for maximizing engagement with prospective students for the purpose of gathering information to explore the interest, needs, and potential challenges of the student, in order to provide solutions and resources. Asking the right questions and actively listening will help to gain a thorough scope of each students environment and situations that may have an impact of the successful completion of the program. I am definitely going to restructure questions to avoid using the word "why"... I see the psychology behind this technique, and will begin to reframe common questions.