Successfully Handling Challenges and No Shows | Origin: AD114
This is a general discussion forum for the following learning topic:
Adapting Your Communication for Successful Connections --> Successfully Handling Challenges and No Shows
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
By utilizing the Feel, Felt, Found method this can help the students feel heard and can help make them more trusting of you in the admissions process. Be transparent with students when address major concerns like cost.
I learned how to deal with objections and how to deal with no-shows.
Great to know that text message and email is the best way to reach prospective students rather than phone calls and voice mails.
Turn a difficulty into a positive objective to attract a new student.
I liked the feel, felt element of communication and connection with students.
Student challenges and 'No Shows' equally should be handled with "soft gloves" but gloves none the less. Our goal is to always keep a prospect focused, motivated and engaged.
Accept objections/ critiques. Be transparent
No shows should not just be immediately cancelled/not followed up with. Things happen/come up, and while they may not be ready now they may be in the future. Additionally, students may prefer texting over calling. Using the feel, felt, found method is an additional tool that can be helpful.
This showed several ways we can deal with challenges that our prospects bring up and ways to reduce no-shows by using simple techniques.
Challenge and Resistance show that the students is interested. Simply not caring is worse for the sales process.
I learn not to think no shows are not interested and reschedule them for a second time, things can happen, and they probably miss their appointment. Also, I will implement to send a remainder of their appointments thru text messages.
Comment on Claude Beckles's post: Most likely people don't even pick up their phone when they dont recognize the number. now with text and emails and using technology does help connecting with this generation
Addressing challenges are the key to giving students the information they need to make final decisions to attend school. We must meet their challenges with confidence and assurance that our school can meet their needs.
One key point I took from this lesson is that as technology advances so does the preferred methods of communication.
I'm going to use the Feel, Felt, Found statements more often-even outside of advising! It's a great tactic to addressing concerns and issues.
Ofetn times and in my experince admissions personnel will ignore a challge with cost wih a take it or leave it attitude simply because they believe they may be the student's only choice. It also comes back to our attitude and enrgy, if those are not positive then we risk losing many prospective students and effectively not doing our jobs well. this module is a great resource in training the AO in dealing with challenges students face
Objections from prospective students should be welcome as this is an indication of trust. Use the techniques to address the objections. Be transparent about the cost of tuition and highlight the value of the program and return in investment to their future. Don't take "no shows" personally. things do come up, just contact them again and reschedule.
Using techniques to address, validate and diminish challanges is a way to create trust with the prospective student. I found this section helpful in approaching a challange as an opportunity and overcoming that challange will ultimately result in stronger performance.
I know I have used money in the past as a cover because I felt uncertain about an institution and its program. in this case, I understand the importance of admissions trying to better understand the student to get a break through and eventual enrollment of the prospect.
