It is crucial that effective communication is displayed....using our ears and mouth within proper amounts we have 2 ears to listen more then talk (1monuth)
Being patient and listening to the other person on the phone will make a world of a difference.
Building rapport with customers is an important part of establishing trust and achieving successful results. Engaging with the 7 P's of communication can also enhance both the customer and representative experience leading to a successful result.
From this module, I've learned that genuine connection can be made through the phone if the necessary steps are followed.
I like the course, because it gives many tools to be able to provide a good experience on the calls we receive. It is very important to have the ability to start an excellent relationship over the phone, to do this we have to speak to prospects in a friendly manner, show them that we are here to help or guide them, listen to them carefully so that they realize that their needs matter to us, we must generate confidence, knowing how to handle the situation of each client, being empathetic, understanding and obviously always having a positive attitude.
I think the information regarding active listening is crucial in receiving a call properly. It's very important that we understand and get on the same level as the caller and give them our full attention to assist them to the best of our ability.
The importance of gathering information and building rapport. Also, sounding sincere and show you truly care about the prospect and you want to help.
The 7 P's are spot on! I liked the fact that this course was an easy read. Great tips and reminders of best practices that need to remain as standards.
Always remember that everyone is different. Make sure to use the Proper P's when engaging over the phone. Being present and a active listener.
Remembering the 7 P's of phone etiquette will help keep you focused and in tune with your prospective student. It is so easy in the new age of technology to multitask and to be distracted from your phone conversation so it is essential to be centered and focused on the caller and their needs.
Powerful Telephone Techniques --> The Inbound Call Experience. GREAT topic/skill-set to always attempt to improve upon and refine, The (AR) process of building rapport and gathering information has proven to be one of the most critical steps in (specifically) inbound call communications. Building rapport and gathering information is the equivalent of Math and the orders of operation; the mistakes or over-sights made early in problem solving (building rapport, info. gathering, discovery) will be the same obstacles, objections and issues that will require being 'revisited'... even if successfully.
The inbound call module helped to reinforce the importance of ensuring everyone call receive adequate customer focus to ensure all information is shared in a very polite, personable and professional manner.
I learned how there are many different ways to answer phone calls. Based on your tone it sets the kind of impression you leave on the customer or student.
Gathering information will only help you in the long run! Remember to ask questions and keep "peeling the onion" to find out more.
I've learned that connecting with the prospective student from the onset of the call is critical to building a great rapport. I am looking forward to connecting with each student to learning how to best address and meet their objectives for learning.
Being engaged and actively listening to the speak is of vital importance. Being positive and avoiding negative words and phrases will help with phone conversations.
Always listen and focus on the students needs
handle calls with care, always smile, and listen to the prospective student
Great resource in listening attentively, paying attention to detail and the importance of building rapport.
