The personality when responding calls must be the most appropiate to meet the student's request.
I learned a lot about hot to approach a interested lead. How to make them feel comfortable in the call and get them to feel welcomed into the istitute.
I have never heard the term telephone personaltiy before. This was great training that will assist me with my calls.
I strongly believe there's always room for improvement. I also realize there's no need to reinvent the wheel - but you can smooth out flat spots with some coaching on how to drive.
LEARNING TO ENGAGE IN ALL ASPECTS OF THE CALL TO GET RESULTS
I like how it breaks down the different stages to go through on the phone with your prospect
Your attitude and tone make a lasting impression with your first connection, so make sure it's a good one! Being prepared to ask the right questions to make sure you are effective and efficient for both parties is the key to starting off on the right path.
Attitude and the ability to listen without inturuprtion can be a deal breaker here.
It's very important knowing how to answer an inbound call. The sound of your voice is very important!
Inbound calls are some of the highest converting leads an institution will receive and should be handled with care. Ensuring the individual at the school receiving the call is not distracted, is well-trained, and understands the hierarchy pyramid is crucial.
It's important to establish a call process when interacting with phone inquiries about the school's programs and enrollment.
Smiling when dialing sets a positve tone on the phone.
How you first answer the call is critical. First impressions are formed immediately as to how the call is answered.
Make sure you know your weaknesses.
It made me stop and think of how I am responding on the phone, I normally just answer the questions that the caller has called to ask.
The information fit right in, it gave me insight as to what my team maybe doing wrong
The most important thing I learned was the communication hierarchy. I plan on utilizing this by making sure I create strong connections with the potential students in order to better understand their goals and needs and how the services our school offers will be able to better assist them going forward, as well as to be able to address any obstacles that may be presented with the student interested in our programs.
Make sure to disingage from what ever else you are working on so you don't sound uninterested. I work at a very small school and wear many hats. Sometimes I have to ask callers to "please hold on just a second" so I can finish something and give the caller my full attention.
