Powerful Telephone Techniques --> The Inbound Call Experience. GREAT topic/skill-set to always attempt to improve upon and refine, The (AR) process of building rapport and gathering information has proven to be one of the most critical steps in (specifically) inbound call communications. Building rapport and gathering information is the equivalent of Math and the orders of operation; the mistakes or over-sights made early in problem solving (building rapport, info. gathering, discovery) will be the same obstacles, objections and issues that will require being 'revisited'... even if successfully.
Remembering the 7 P's of phone etiquette will help keep you focused and in tune with your prospective student. It is so easy in the new age of technology to multitask and to be distracted from your phone conversation so it is essential to be centered and focused on the caller and their needs.
Always remember that everyone is different. Make sure to use the Proper P's when engaging over the phone. Being present and a active listener.
