Building Rapport through Communication | Origin: LS105R
This is a general discussion forum for the following learning topic:
Your Leadership Toolkit --> Building Rapport through Communication
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
I think one huge part of empathy ... and effective leadership, for that matter ... is the ability to not only truly listen to understand, but to also realize when, in fact, you are wrong about something. True leaders who take the time to show their humility (and their humanity) have a lot more of my respect.
I learned all about matching. The act of matching is conscious, because it is a choice we make. I was not aware that this was conscious and not unconscious.
I learned about the act of matching and how it is a conscious decision that leaders make. When we match someone's unconscious body language and gestures, it influences their subconscious and helps them feel at ease in our company.
Empathetic listening is something I do most of the time, but I will have to make an effort to continue to do that at al times, while attempting to self regulate. There are all good reminders about the importance of leadership and empathetic listening.
Reflective listening by summarizing or paraphrasing has worked for me at times. It is true, listening and then showing the speaker you understand or are attempting to understand clearly is vital to open communication.
Empathetic listing is a key element of a leader in a workplace
Empathetic listening is important to lead well in an organization.
Be ready to listen. Be ready to hear something that you may not want to hear. Remove all thoughts in your head prior to the conversation. Ask clarifying questions to confirm your understanding of what you heard.
Being an empathetic listener can be exhausting but it is also hard to be in a constant state of "waiting to talk"
I didn't know there was a specific term for adapting language and delivery style to others preferences. Though very important, one thing that's concerning is at what point can matching seem disingenuous since that is not being open of your own preferences.
Effective communication is key to building strong relationships with our colleagues, whether they are our subordinates, peers, or superiors. By establishing rapport, we can foster trust and break down barriers that hinder productivity. Moreover, good communication skills help us navigate conflicts and resolve issues that may arise in the workplace.
Listen to understand, not to speak. Speak to express and not to impress.
Active listening is such a critical tool & one that I catch myself constantly having to willfully practice.
I feel that being a leader you must have self-awarness, but in the mean time also have to have transparency, and be able to handle any given obstacle at any minute.
My biggest takeaway from this section is TRANSPARENCY IS KEY!!!!! Being transparent with fears, confusions, hopes, expectations is the pathway of least resistance in effective communication and leadership.
matching words to their learning is a good and effective choice. Listen with empathy with no ulterier motive.
Self regulation takes committment, self reflection and practice, and all is coming.
Self regulation takes committment, self reflection and practice, and all is coming.
The amount of words our brains can process per minute!
