The techniques taught gave me pause to reflect on how I engage in difficult interactions at work and in my personal life
I have learnt that there are so many ways to resolve interactions therefore prevents issues and conflicts that affect the objectives in the working environment.
I have new language to help others and myself discuss conflict and solutions
Try to avoid ignoring an issue.
Everyone has their own point of view and their view doesn't always match someone else's. It doesn't mean that they are wrong but this can cause conflict. It's important to give everyone space to express their opinion and ideas in a respectful manner while keeping the end goal in mind
I have learned that how I say things can be just as important as what I am saying. Also learning that I need to incorporate flexibility and a heart to seek solutions when in conflict with another party.
Not every problem needs addressing, and it's important to let those involved in a conflict take on the responsibility of resolving it.
The course is good. I learned how to engage difficult interactions and situations.
Sometimes you just need to step away from a situation and allow emotions to calm down.
Its best to address issues early and not let them get out of hand.
I think there were some great ideas on how to rebuild a relationship.
the course provided effective ways to deal with conflict
The course helps give you a feel for when to intervene.
The course has taught me a lot about how to properly manage a team; that is not only independent of the management but can also potentially be able to work as one by fixing their conflicts and problems.
Que un conflicto bien manejado no tiene que perjudicar al equipo. También la importancia de realizar un buen diagnóstico antes de intervenir.
learned how to work through difficult situations at work
I learned that open communication is the most important thing. When deciding between keeping a work-place issue to yourself vs. sharing it with your director, it is better to share it!
I will have the team correct the issue unless it is something they cannot handle.
It is important to remember that all conflicts are not worth your energy in resolving
I've learned that there's different ways to handle difficult situations in the workplace
