learned how to work through difficult situations at work
I learned that open communication is the most important thing. When deciding between keeping a work-place issue to yourself vs. sharing it with your director, it is better to share it!
I will have the team correct the issue unless it is something they cannot handle.
It is important to remember that all conflicts are not worth your energy in resolving
I've learned that there's different ways to handle difficult situations in the workplace
The importance of the language you use in your work
When you see an issue arise, address it and allow the team to figure out the solution.
Best to keep calm, understand the issues, and try to diffuse as much as possible....this leads to better dialogue in resolving the conflicts.
The techniques covered in this training (specifically listening skills and changing your own behavior) were particularly helpful.
ut this topic and how you int
Work on all relationships. Some solutions will come without your assistance
This is a difficult topic due to how everyone's perspective can be different in any situations. This was great information about hadling conflict, or letting it go; depending on the situation. Another great class.
Get involved as soon as possible
After, I reviewed the course section on "Barriers to Addressing Conflict & Recommended Responses" I felt empowered to set aside barriers such as "fear" that have prevented me from focusing on the positive outcomes of addressing a dispute.
I've learned that people need to talk things out for themselves to solve issues. I've also learned that when I have self-doubt about my abilities, I can list my qualities to boost my self-esteem.
When in a conflict with a co-worker it is always important to recognize the mutual goals and objectives that you share with the other person.
Instead of being the "motherly one" all the time, it's better to let the parties involved work things out when possible. Of course, if there is a threat or potential for violence, alert the appropriate people.
I appreciate that these concepts are overall very simple processes in terms of not having a ton of paperwork and 12 steps and check off points. I have worked at too many toxic offices where these types of concerns were never addressed and it is shocking how easy the process should have been to understake but it was not. Thank you for this course!
I really like the advice of determining whether something is even worth addressing, and to weigh the reward to the cost.
