Mindy Hughes

I learned the correct way to reply to finding during a visit, which is " Thank you, we will look into your findings and look forward to seeing the full report."

Its ok to say you don't know as long as you can direct them to who they need to talk to.

Be ready for any visit. Be welcoming. Assign the point of contact for an on-site visitor.

It's very important to always be ready for any visit. This is done by always doing things the right way every time and having all documentation updated as needed .

Its best to address issues early and not let them get out of hand.