I feel that when the students are in the class, if they are going to stay and learn from me I have to let them know I care. One on one, person to person I want them to have the chance to get their dream job.

I really like some of the intervention approaches in this section. I feel that not every problem will require this amount of involvement. Some of the problems that they have could be issues that the instructor may have delt with personally and can help by talking about their own dealings when in a similer situation.

I understand what was said in this section.... but I have some issues with it. In my opinion students, in high school, in some sports and in the home life are not tought to deal with failure! They are told "well at least you tried!" and they feel that that is good enough. Every body fails!!!! bar none. and untill kids that are growing up are tought that failing is part of life, and when it happens you have to pick your self up, dust your self off and (the MOST important of all.... Try it again. Untill this idea becomes mainstream again we will have students that give up as easily as they do.

Most of the students are now from the WHY generation. This generation is a generation that has been bombarded with media from the time they were babies. I feel that we still cater to the snore and pour technique when it comes to orentation and retention. We put them in rooms and have speaker after speaker puking information at them by the bucketfull. I feel that the WHY generation student would feel much better if we used the media that they grew up with to help them in retention, orentation and in the class room.... oh yea, our campus is fixin to start the latter. (hehehe) What I'm trying to say is use the media technology we have to help our students in all of their needs and wants.

At my school, our admissions team has to follow a very strick script on how to enrol students and our corp office does not want them telling them the rules such as no flip flops or hats. We do a grad prep as well and Corp does not want the grad prep to talk about rules either. This tends to create some challenges when we first get students. Does anyone else have the same challenge and have you found a good way to address it?

When students first arrive at a new school, many of them have just left the cozy confines of their parent's house just a few days before, perhaps for the first time in their lives! It is important to let them know that the staff at the scool are aware of the "butterflies" in their stomachs, and that it is a normal feeling given the circumstances. It should be pointed out that many other students in the room are also experiencing the same feelings as them.

What are everyone's thoughts on establishing the use of honorifics and last names in addressing students? ... and having them always address you as "Mr." or "Ms."? Carl

Retention is also aligned with keeping the students engaged. Having plenty of activities for students helps them feel that they are important and cared about by the faculty and staff.

Imagine yourself as a mystery shopper in your department. What strengths and challenges do you think you’d include in your final report?

How do you create value for your customers and what might you consider doing differently?

Which customer service strategy will you incorporate and how do you think it will improve the service you provide?

How well do you serve your "internal customers"? What might you do to improve future interactions?

Who are the "external customers" at your school? What ways do you serve them?

Describe your school's external customer touch points. How do you think these might be improved?

What is your definition of customer service? How does this impact the service you provide?

What customer service trends would you like to see incorporated at your school? How do you think this might help?

Students need to know the The 5 W's that will help them become successful in their careers and ultimately in life. The 5 W's can help them clarify a short term goal. 1. why 2. Where 3. when 4. Who 5. What

It is important to understand that One Size Does Not Fit All. Every student is different, and every students may require different help.

It is extremely important to take some time to listen to our students. Many times they are looking for someone to listen to whatever they feel comfortable sharing

It is indeed that we want to retain our student body for obvious reasons, but in order to be retained they need to be chalenged. If a student does not wish to share any concerns then How do you know they know? (meaning the message you are trying to convey).