Exploring the Prospect's Environment | Origin: AD108R
This is a general discussion forum for the following learning topic:
Best Practices in an Ethical Enrollment Process --> Exploring the Prospect’s Environment
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
I have learned that exploration and informal assessment are the most important parts of ethical enrollment because they help determine if a program is truly a good fit for a student. I plan to apply this by using the 3 A's to keep conversations engaging and by practicing focused and global listening.
Comment on Patricia Rudzitis's post: I agree with everything that you have mentioned. We do want to help our students and guide them to the resources that help them in their academic and career goals.
Prospective students come from different backgrounds that motivate them to come to the college/university of their choice. Asking a combination of questions (open-ended and closing) and listening to them is essential in building trust and a relationship w/ the prospective student. Global listening is essential and a good skill to have that does take time to master.
To be more efficient in their discovery, Admissions officers should use a combination of open-ended and closed-ended questions.
Techniques that I can use to improve my active listening skills.
Gathering information through active listening and open-ended questions helps build rapport and a connection with the prospective student. This is important because understanding a student's key motivations, challenges, objections, and needs is essential to ensure your program is the right fit for them as well as determining if they are the right fit for the program.
Prospective students often come to find what motivates them. This helps shed light on how they really feel about going to school, ultimately leading them to an increased awareness. It offers the prospective student the chance to determine if school, in general, is an option for them and what needs to happen for that to take place. It’s helpful to have resources you can reach out to when working with prospective students on their individual challenges. But keep in mind that these are not one-size-fits-all solutions. Elements of them may be helpful, but it is crucial that you tailor them to your prospective student and their needs. And continue to seek out additional options as needed. Challenges and obstacles make us gather all our strengths, skills and hidden talents, and use these to navigate the difficulties we face and after overcoming a challenge, we become more confident, more aware of what we are capable of and better equipped to handle what comes our way in the future.
In self-discovery, prospective students often come to find what motivates them. This helps shed light on how they really feel about going to school, ultimately leading them to an increased awareness. It offers the prospective student the chance to determine if school, in general, is an option for them and what needs to happen for that to take place. it is important that you have a way of informing them of the answer while maintaining the framework. Prospective students want you to listen.
Listening and asking questions is essential to relationship building.
Listening is key to any successful relationship!
This is very helpful information.
I liked the technique called "reframing" the question!
This is great information! listening is a foundational skill that drives success. Better communication, stronger relationships, and improved outcomes.
The tools addressed in this module are essential for maximizing engagement with prospective students for the purpose of gathering information to explore the interest, needs, and potential challenges of the student, in order to provide solutions and resources. Asking the right questions and actively listening will help to gain a thorough scope of each students environment and situations that may have an impact of the successful completion of the program. I am definitely going to restructure questions to avoid using the word "why"... I see the psychology behind this technique, and will begin to reframe common questions.
It takes no only listening but asking effective questions to determine if a student is a right fit or if my program is a right fit for them.
Learning the art of asking great questions helps you identify the prospect's wants, needs, and challenges sooner.
Identifying the challenges to your prospect's enrollment is important so you can suggest potential solutions.
The concept of Global Listening is really interesting and absolutely essential. It was eye-opening how often we drift into Internal Listening.
This is very helpful information, Listen, Think and Speak.
And then the reframing of questions to get the student to open up about possible challenges.
