Christina Tiernan

I have learned that exploration and informal assessment are the most important parts of ethical enrollment because they help determine if a program is truly a good fit for a student. I plan to apply this by using the 3 A's to keep conversations engaging and by practicing focused and global listening. 

From this module, I learned that ethical enrollment is more about building relationships than trying to sell. Students are busy, rely on technology, and are less trusting, so honesty, personalization, and listening are important. I plan to apply this by focusing on understanding students' goals, giving clear and accurate information, and building trust. 

It is important to use effective communication principles including listening effectively, responding appropriately, and reading body language when communicating with students. I plan to be more conscious of my body language when communicating with others in the future. 

I have learned about different forms of communication, such as in-person conversations, phone calls, and written correspondence, and how each one is important in sharing information clearly. As an Admissions Representative, I will use these communication skills to answer questions, explain the admissions process, and help prospective students feel comfortable and supported throughout their experience.