Learning the four Communication Essentials.
It is important to remember the differences between sympathy and empathy. It is easy to let yourself sympathize with someone, when what they really need is for you to empathize.
I've learned from this module:
Empathy and sympathy are two great essentials of communication that are very important when working customer service
Don't interrupt
How you ask a question is very important
Your tone and body language should be in sync
learned to not use bias in my responses will help with students feeling connected to the school and not judged.
I have to listen , respond appropriately, interpret body language ask to clarify and look for common ground,
seek empathy, sympathy with students.
It is important to understand the difference between sympathy and empathy so that they both can be used effectively.
Empathy and sympathy are one of the ways effective communication can be reached... building confidence between both parties.
Shut out the noise. I can do better at this. Repeat and reflect with an open ended question. Always be non judgemental, polite and patient.
How to Respond appropriately
Be courteous
Be aware of bias
ask open ended questions
Repeat and reflect
Comment on Barbara Patton's post: Body language is key, also learning the difference of sympathy am empathy
Good communication involves not only speaking, but also actively listening to others. We must try to understand what the other person is saying and show that you're paying attention through body language and verbal cues.
Being non biased and reducing internal/external noise will help you to listen effectively.
Body language is so important!
Listen effectively and respond appropriately. Using empathy when communicating with others can help guide them without taking on their emotions. Learn to read body language and find the common ground.
Communication Is Verbal, Written and Body languages that convey messages
I learned that paying attention to body language and not just the words people use can help you make a deeper understanding and impact with the client.
I've learned the 5 principles of communication. How I plan on applying the lessons I learned firstly would be avoiding "Why" question, so I do not make the other person feel they need to defend their position. Next, I'll address body language communication I am seeing and ask the right questions to make sure we are on the same page. Lastly make sure that I take the empathetic approach when responding to ensure I keep myself in the position of and advisor and not a friend so I will be able to offer guidance.
One thing I learned from this module that I found interesting and would like to work on is affirm and acknowledge. I believe I do my best with my students and repeat what they tell me to clarify but I should do more to affirm them and "hear what they're saying" - a powerful tool when building a relationship.
I've learned to have a good listening skills and focus on the speaker without bias.
I learned the importance of my body language and how to interpret not only mine but the one of the person am trying to communicate. I will definitively will be more aware of mine.
