Jessica Heller

Body language and tone are very important

Communication is needed to be on the same page about customer service strategies

Good customer service starts internally with colleagues and other departments. It filters out to students and prospective students. 

Our students are our customers and we need to make sure they have everything they need. They are the reason we are here & they deserve the best!

Customer service is of utmost importance. The customers needs are high priority, and should be handled with care and consideration. Taking the time to listen to customers and meet their needs is very important.