Christian Velez

Learned the difference between Content and Context reframing.

Active listening is the key to move foward with people we reach out to.

Empathy and sympathy are one of the ways effective communication can be reached... building confidence between both parties.

Its incredible how body language can be expressed over emotions and words.  It's a powerful way to deliver. 

Hello, it helps us organize a well timed trainning to our staff members.  Also it provides a difrent focus on how important it is to follow the gidelines and process.