Synthia Rivera

Knowing how to listen is vital when having a conversation. Listening tools are internal tools would can always practice on a daily basis and will benifet you in your professional and personal life. 

I've learned from this module:

Empathy and sympathy are two great essentials of  communication that are very important when working customer service 

Don't interrupt 

How you ask a question is very important 

Your tone and body language should be in sync

As a representative in the admissions department, i can fully understand the importance of effective communication. The tone and body language helps for individual in an already overwhelming situation feel comfortable and your message effectiveness. Interaction is key!