Effective Borrower Communication | Origin: FA120
This is a general discussion forum for the following learning topic:
Default Prevention: A State of Mind --> Effective Borrower Communication
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
Marketing techs mixed with Financial Aid information
Keeping things positive is such a great way to keep students engaged in financial literacy
I have learned that maintaining contact information and a positive relationship with students will only help reinforce them to stay positive and want to continue their education and pay their student debts. Maintaining that positive relationship will build trust and encouragement.
Posiitive, personable relationship with a student is very important! Making sure to tell them exactly what is going on and make the information not daunting for the student to hear either.
Is very important maintain a good realtionship with the student and positive mind all the times. Is important know all aspect of Financial Aid for a good customer services.
Information is power when used constructively. By remembering personal details of the student's life, you build confirdence and trust with the student.
Sending out "Graduation Announcements" and Develop regular email communication this is great way to keep regular communication in addition to gathering references.
Obtaining frequent contact information updates is very important, especially given the transient nature of our students, and the tendency to frequently change cell phone numbers and email addresses. This is a constant struggle at our institution.
Professional relationships is a good tool when becoming familiar with students, it is important to be a counselor when needed.
Updating students information as often as possible is important for skip tracing if needed.
Knowledge is Power. We are all one unit. If we can build a relationship with the student, and empower them to own the information, we can build trust. Trust builds better marketing for future refererrals and retention.
Knowledge is Power. We are all one unit. If we can build a relationship with the student, and empower them to own the information, we can build trust. Trust builds better marketing for future refererrals and retention.
Confirming information through mailing grades and reaching out to references provided during enrollment is a way to ensure the student doesn't disappear if they drop out of school. It also makes contacting them easier if they change phone numbers or addresses without informing the school.
