Doing the Right Thing | Origin: CM102
This is a general discussion forum for the following learning topic:
Raising the Bar - Compliant Communications with Students --> Doing the Right Thing
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
I learned to maintain the highest integrity when communicating with students, following the policies and procedures outlined, you don't have to worry that you will miscommunicate with students.
No matter what...always do the right thing!!!
Always do the right thing. If you feel like you're walking a fine line, that's too close for compliance in my eyes!
Each state has their own regulations, but they cannot overstep the federal laws that have been laid out for them to comply. The Do not call list passed in 2003 allows consumers to put their phone and email on the do not call list. Also, we cannot give false or misleading information that may overstate our purpose and mission
Be honest with potential and current students, watch the wording of the materials used in advertising and contracts. Dont break the rule or there may be a hefty $42K fine!
Mostly the "do's and don'ts" which I will share with the team. Always be transparent and accurate.
be clear and honest about rules and expectations
make sure to give helpful/honest information, make sure you have the students best interest at heart not your own motives
I have a background in Criminal Justice and Case Management where our day-to-day duties were built on ethics and doing the right thing even when you thought no one was watching you. I learned that being honest and sticking to the guidelines of the job will deliver good customer service and gaining the trust of the customers you are serving. Being truthful and informative will allow the customers to gain knowledge and understanding of the product you are selling and put them at ease when making a final decision on moving forward with your school or company.
Ethics and values and not misleading the students being honest.
The module has a lot of great points and some processes to know to be compliant to my state.
I learned the why of some of the processes. Of course, the significant why is for the protection of the students.
I've learned to follow the guidelines and to do the right thing.
There are many laws and guidelines to follow when contacting a potential student.
it is against the law to spam call a potential student
I gained clarity on how the CAN-SPAM Act and Do-Not-Call regulations drive compliant outreach strategies, requiring transparent messaging, opt-out mechanisms, and strict calling guidelines to protect consumers and mitigate costly penalties. I also internalized how state authorization frameworks and SARA reciprocity agreements streamline multi-state distance education operations while still triggering regulatory oversight whenever physical presence thresholds are met. Finally, I learned that federal Program Integrity rules reinforce transparency, accreditation, and student protection, especially around Title IV participation, disclosures, and evolving online education models, driving institutions to stay continuously aligned with compliance expectations.
I have learned that remaining compliant is crucial in keeping the school in good standing. There are numerous "wins" for students, staff, faculty, community, employers, and others who can benefit from remaining compliant. On the flip side, if a school doesn't practice and remain compliant, it could cause disruption to the school by various reasons. There are certain "do's" and "don'ts" to remain compliant and in good standing with prospective students. It is important to remain truthful during the process and try to give as much information as possible. Do not misrepresent the nature of the program and try giving the prospective student multiple options to any challenges that may arise.
I learned important information concerning consumer protection and various types of communication.
