Doing the Right Thing | Origin: CM102
This is a general discussion forum for the following learning topic:
Raising the Bar - Compliant Communications with Students --> Doing the Right Thing
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
I've learned to follow the guidelines and to do the right thing.
There are many laws and guidelines to follow when contacting a potential student.
it is against the law to spam call a potential student
I gained clarity on how the CAN-SPAM Act and Do-Not-Call regulations drive compliant outreach strategies, requiring transparent messaging, opt-out mechanisms, and strict calling guidelines to protect consumers and mitigate costly penalties. I also internalized how state authorization frameworks and SARA reciprocity agreements streamline multi-state distance education operations while still triggering regulatory oversight whenever physical presence thresholds are met. Finally, I learned that federal Program Integrity rules reinforce transparency, accreditation, and student protection, especially around Title IV participation, disclosures, and evolving online education models, driving institutions to stay continuously aligned with compliance expectations.
I have learned that remaining compliant is crucial in keeping the school in good standing. There are numerous "wins" for students, staff, faculty, community, employers, and others who can benefit from remaining compliant. On the flip side, if a school doesn't practice and remain compliant, it could cause disruption to the school by various reasons. There are certain "do's" and "don'ts" to remain compliant and in good standing with prospective students. It is important to remain truthful during the process and try to give as much information as possible. Do not misrepresent the nature of the program and try giving the prospective student multiple options to any challenges that may arise.
I learned important information concerning consumer protection and various types of communication.
I enjoyed learning about the guidelines and the DNC registry and how the national and state may not be aligned, but must still be honored.
There is a strong commitment, legally, to practice ethical and complaint communication practices. Can-Spam Act and DNC registry are examples of protecting those individuals.
I learned about the DNC fines per incident and didn't know California was not a member of SARA.
Always strive to provide the best student experience with accurate and up to date information.
I learned that there are laws behind everything and verbiage is very important.
It is always best to do the right thing. This will only add to the success rates for the College and potential students.
I liked this section because it aligns with my own ethics and values. I appreciate the examples that were used regarding honest and misleading statement to potential students. I was reminded to be careful with my words in all scenarios, and I understand that I can still guide students with honesty and realistic expectations.
The "Do the Right Thing" module was very beneficial. I knew some of the laws but gaining knowledge on the why was helpful. The DNC and Can- Spam was also helpful.
A new piece of information for me was to ensure that the subject line of an email matches the content and is not misleading.
This module was very informative as far as the administration process. It taught me a lot about laws and regulations that not only I must follow but also the admins within my school.
This module has been extremely helpful, especially because I had no prior knowledge of the regulations that were discussed. Learning about these guidelines has made me more aware and cautious in my daily responsibilities. It has also provided me with valuable information that will help me communicate more effectively and appropriately with students, ensuring that I follow federal standards at all times. I believe this knowledge will positively impact the way I approach my role and contribute to a more compliant and respectful educational environment.
