Doing the Right Thing | Origin: CM102
This is a general discussion forum for the following learning topic:
Raising the Bar - Compliant Communications with Students --> Doing the Right Thing
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
This module reinforced the importance of ethical responsibility and transparency in every interaction with students and prospective students. One of the key takeaways for me was how essential honesty is—not only in sharing accurate program information, but also in setting realistic expectations around time commitments, financial obligations, and qualifications. The emphasis on not guessing when unsure was especially meaningful, as it highlights that integrity sometimes means pausing, seeking clarification, and following up rather than providing incomplete or inaccurate information.
I also gained a clearer understanding of how ethical conduct extends beyond direct conversations and into written communication, particularly with CAN-SPAM requirements. Ensuring that messages are truthful, clearly identified, and respectful of recipients’ rights to opt out reflects a broader commitment to professionalism and compliance.
I intend to apply what I’ve learned by being more intentional in how I communicate—double-checking information before sharing it, clearly explaining expectations, and remaining mindful of both institutional policies and students’ best interests. Overall, this module served as a helpful reminder that doing the right thing is not just about avoiding misconduct, but about consistently acting with care, accountability, and respect.
Maintaining professional integrity is paramount for the institution and its students.
The first goal is to build professional rapport with prospective students which establishes trust in any and all future communications.
I learned to maintain the highest integrity when communicating with students, following the policies and procedures outlined, you don't have to worry that you will miscommunicate with students.
No matter what...always do the right thing!!!
Always do the right thing. If you feel like you're walking a fine line, that's too close for compliance in my eyes!
Each state has their own regulations, but they cannot overstep the federal laws that have been laid out for them to comply. The Do not call list passed in 2003 allows consumers to put their phone and email on the do not call list. Also, we cannot give false or misleading information that may overstate our purpose and mission
Be honest with potential and current students, watch the wording of the materials used in advertising and contracts. Dont break the rule or there may be a hefty $42K fine!
Mostly the "do's and don'ts" which I will share with the team. Always be transparent and accurate.
be clear and honest about rules and expectations
make sure to give helpful/honest information, make sure you have the students best interest at heart not your own motives
I have a background in Criminal Justice and Case Management where our day-to-day duties were built on ethics and doing the right thing even when you thought no one was watching you. I learned that being honest and sticking to the guidelines of the job will deliver good customer service and gaining the trust of the customers you are serving. Being truthful and informative will allow the customers to gain knowledge and understanding of the product you are selling and put them at ease when making a final decision on moving forward with your school or company.
Ethics and values and not misleading the students being honest.
The module has a lot of great points and some processes to know to be compliant to my state.
I learned the why of some of the processes. Of course, the significant why is for the protection of the students.
I've learned to follow the guidelines and to do the right thing.
There are many laws and guidelines to follow when contacting a potential student.
it is against the law to spam call a potential student
