Prospective Student Interactions | Origin: CM102
This is a general discussion forum for the following learning topic:
Raising the Bar - Compliant Communications with Students --> Prospective Student Interactions
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
To maintain integrity at all times when sharing information with potential applicants.
This module deepened my understanding of how closely ethical conduct, transparency, and regulatory compliance are intertwined—particularly under the California Private Postsecondary Education Act of 2009. One of the most important takeaways for me was how explicitly the law protects students from misleading recruitment practices, financial inducements, and misrepresentation of outcomes. The prohibition against compensating students or third parties for referrals, as well as the strict ban on inducements to enroll, reinforces the responsibility institutions have to ensure enrollment decisions are made freely and based on accurate information.
I was also struck by the breadth of protections related to records and disclosures. The requirement that employees may not falsify or conceal academic, attendance, placement, or financial records highlights how essential integrity is to institutional credibility. Similarly, restrictions on the use of terms such as “approved” or “approved to operate” clarified how easily language can mislead prospective students if it is not carefully and accurately explained. Approval to operate reflects compliance with state standards—not endorsement—and this distinction must be communicated clearly.
Another area I found especially meaningful was the emphasis on accessibility and equity for prospective students. Allowing students to access required consumer and catalog information on a school’s website without having to provide personal contact information respects autonomy and transparency. Additionally, the requirement that enrollment agreements and disclosures be provided in the same language used during recruitment underscores the importance of informed consent, particularly for non‑English‑speaking students.
I intend to apply what I’ve learned by being more deliberate in how program information, outcomes, and regulatory language are presented—both verbally and in writing. This includes ensuring accuracy, avoiding assumptions about licensure eligibility, respecting disclosure obligations, and supporting a culture where compliance concerns can be raised without pressure or retaliation. Overall, this module reinforced that compliance is not simply a regulatory obligation, but a professional and ethical commitment to student trust and institutional integrity.
ALWAYS, ALWAYS, ALWAYS have documentation from a catalog or website backing up your stats information!
Information should be accurate and not misleading.
What I have learned in this section is to be sure to provide the student with factual information about the school with supporting facts.
Dont be a pushy car salesmen. giving out false information just starts you off on the wrong foot
Offering students accurate information about the program.
Great information and responses used sound like the proper responses and things I would use as an advisor.
You must be careful to provide accurate responses to the students.
I've learned to always give the correct information about the school. If you don't know something you should never guess and the let the perspective student know that you will get the correct information to them.
It is important to remember that information regarding all aspects of a program such as admissions, program requirements, certifications or licenses necessary for employment, and repayment of loans be disclosed to students before they enroll. Recruitment should be pursued but instead of promises, facts regarding the industry and job placement should be the standard when relaying information in order to prevent accidental misrepresentation.
I learned that recruiting and advising must prioritize transparency, ensuring no misleading statements, inappropriate incentives, or pressure that could compromise a student’s decision-making. I also learned that institutions must set accurate expectations about program outcomes (such as licensure, transferability of credits, and employment eligibility) and disclose any limitations before enrollment. In addition to, I learned that schools are fully responsible for the actions of their employees and vendors, and any form of substantial misrepresentation can trigger serious regulatory consequences.
True information and concise facts should be told.
Holding up integrity and knowing what could be referred to as fact or fiction in the long run is always in the best interest of the student.
Be honest and stick to factual information.
Always give facts and not opinions.
I learned how important it is to keep all communication with prospective students professional, clear, and compliant. it's our responsibility to provide accurate information and avoid making any promises or statements that could be misleading. I plan to apply this by being more mindful of my wording in emails or conversations and making sure everything I share follows guidelines.
