Prospective Student Interactions | Origin: CM102

This is a general discussion forum for the following learning topic:

Raising the Bar - Compliant Communications with Students --> Prospective Student Interactions

Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.

I know that all our institutions should own up to giving out ture and pertienent information to the students.  Students should not be promised or mislead on information regarding their future careers. We can encourage the student to finish their studies and encourage them to pursue their education, but not promise them a job.  We must make sure that a student understands every piece of paperwork involed and the seriousness of signing and making a commiment.  Providing complete and accurate informantion should be given which will allow a student to make a right decision for their future career. 

 

Doris Owens 

Institutions may not deceive prospective students.  Institutions may not promise additional certifications, exams, jobs, etc.  Limitations on prospective student conversations, etc. must be upheld.

Students who have attended other institutions are able to transfer credits to the current one.  However, most institutions require that you have a certain number of credits from the one a student is graduating from.

It is important for colleges and universities to be upfront and honest with information for prospective students. Lying, misleading and making promises that are not possible puts the employee and college at risk.

It is very important to understand your scope when communicating what you can and cannot offer a prospective student. Misinformation has it's consequences. If you do not know the answer to a question, do not guess. Refer the student to the appropriate person, or find out the answer, and get back to the student.

Honesty and accuray is important in all methods of communications. Realistic expectations must also be communicated to set each student up for success and confidence in the program.

Schools and institutions must avoid deceptive trade practices to recruit prospective students in order to just make the numbers and for admision advisors to make commission. Not paying attention to false promises or/and making false promises and giving out inaccurate information will always come back and bite institution's reputation and goodwill and eventually may be forced to shut down.

 

Reply to Jennifer Torrez's post: I totally agree with you Jennifer and just to add to your wonderful thoughts, accuracy and providing true information are good tools to use for school employees especially commission-based admission advisors. This practice will definitely avoid any potential liabilities and trouble with the laws.

The representative to the institution must provide correct information to the student and if he/she does not have the answer will tell the student they will find out and relay later  Representative should not give false promise or give incorrect information.

It was interesting learning about recruitment activities and restrictions, such as locations and that public offices are prohibited. I did not know that Job placement scrutiny could be based on the prospect’s choice of schools or programs.

Interesting to learn about expectations for programs and they do not have to guarantee membership or certification.

Learned the impact of when misrepresentation occurs and the penalties and how a student would be affected to obtain Title IV funds.  

 

I was interested that all manners of misinformation include written, oral, printed, and photographic materials. Furthermore, omission of information absolutely qualifies as misleading as well. 

 

This was an excellent chapter. It's very important to be honest with students and no promise them things you cannot fulfill. After all, even if a school is fantastic and the student gets all As, if the economy is bad they still might have trouble finding work upon graduation. 

 

This chapter encourages honesty and integrity.  It's not about a sale....it's about the right fit for someone's future.  Know your information and share it from your heart.  

Importance of when to access NSLDS; don't promise things to students - i.e. transfer of credits.  

Never lie to a student or mislead them in any way. It is crucial to be up-front and honest during all interactions. Also, never make guarantees. Nothing is guaranteed and individual success ultimately depends on the student and their efforts.

I believe thst the informstion about the solicitation for student was interesting especially where we are not able to solicit. Wasn't aware of Job placement requirements. But, all and all these rules are put in place to insure a good learning opportunity for the student and ensure the success of the schools.

 

Honesty and integrity are crucial elements as part of an institution.  Representatives should not give false information or provide false hopes.

 

We cannot gaurentee employment at all. I think that's something that the students should know up front. It's important to lay out all of the resources they have to use while attending the school to assist with job placement. Integrity is something we should take pride in as representatives, the student is trusting us and with that we should be giving factual information. Not opinions. 

It is important for institutions to understand that omission of information is considered misinformation.  It is good to keep in mind that it is ok to tell a student you will get back to them with the correct information if you don't know the answer.  That is much better than giving them wrong or midleading information.

 

It is important to give correct and full information about the school/programs. "Guarantees" are prohibited because there are different outcomes depending on individual students.