Our school database system identifies students as Do Not Call to allert staff member of their status. It is updated regularly by our Home Office.
Once a inquiry is flagged as being in the do not call registry, and past the allotted time availble to make contact with the student, the student master is flagged in CampusVue as Do Not Call. When this happens, all applicable phone numbers on the student master are "masked" to CampusVue Users as "Do Not Call."
Our school does a monthly review of prospective students. If someone is on the DO-NOT-CALL list, the name is removed from the list and notated in our campus-based software.
This is managed through our CampusVue data system.
They are listed as Do Not Call in CampusVue.
If a prospective student tells us not to call again, the student's name is forwarded on to our home office which is then updated to a "Do Not Call" status and the phone number is removed.
The do not call list is reviewed on a monthly basis and DNC is clearly marked in our system
It is manage through campus and it is marked "Do-not-call"
Every lead is scrubbed in CampusVue against the DNC. If the number is restricted it is screened/replaced with 'Do Not Call.' Once we receive a new inquiry from the lead, the number is unmasked.
The DNC list is reviewed on a regular basis and prospective students on the list are marked as "do not call" which can be clearly viewed in our CampusVue information management system.
You bring up a great point, Dina. Even if someone is on DNC, an inquiry from the individual can "start the clock over" on the school's ability to contact the prospect by phone.
DNC is tracked and managed through our institutions student profile management database- CampusVue.
My department does not contact students directly for any sort of admissions. We leave that up to our admissions representatives. However, we can utilize Campus Vue which indicates whether we may call or NOT call the student. If a request has been placed that we no longer call - the number is removed from our system as an added precaution.
We use campusVue to indicate if someone is on the do not call list.
Campus Vue blocks the number
Jenna - I am glad to see awareness of how this is tracked even by individuals not involved in contacting students for admissions purposes.
the students are tracked in Campus. There is a notation with the studetns information not to call.
Students who make the request are immediately marked in our CampusVue management system as DO NOT CALL. These students phone numbers are no longer visible to users on the main screen and they are also color coded - all indicators that make the DNC classification very evident.
You can find this information in Campus - Student Master.
This is where the rubber meets the compliance road. Prior to taking this module I was unaware of the existence of state based "DNC" lists so not surprisingly, I was unaware that we were not enforcing the PA DNC list. Further the nature and extent of restrictions on the PA DNC list differ somewhat from the federal regulation so we will have some implementation challenges. The good news is that we have been very responsive to individual requests and complaints so there have been no PA complaints logged against the company. We will also verify our compliance with any and all other states we call.
For clarity sake, the federal list is downloaded to Campus Vue on a monthly basis. Phone numbers are masked in Campus based on a weekly scrub of all numbers against that list. Some numbers that were previously subject to the 90 day exclusion will have aged in the period of a week so that they are no longer exempt from the reg,and of course we may have received numbers via referral etc, that are subject to the reg despite being a new inqyiry. As stated in an earlier comment, phone numbers associated with new inquiries from a prospect that had appeared on the DNC list will be unmasked upon input of the new inquiry.
