I have learned the importance of addressing challenges. It is important that we clarify, use empathy, use tools and confirm the challenges was addressed before moving on.
Discussing the options so you can both establish common goals.
Improving resourcefulness in an ethical enrollment process likely involves developing strategies to better utilize available resources to support prospective students. This may include finding creative solutions to challenges, optimizing communication channels, and leveraging technology to enhance efficiency. The focus is likely on empowering enrollment professionals to be more effective, adaptable, and resourceful in meeting the needs of prospective students while maintaining ethical standards.
Using Emotional Intelligence is important because it allows us to validate, normalize, and neutralize the prospective students concerns and negative feelings.
It is not all about just stating facts when presenting your program to a prospective student, you also need to use your emotional intelligence.
The student has the confidence to explain their situation if they feel they are heard. Admission has the perfect combination to be emphatic with that student.
Helping students its the key for a good standing to enrollment process
Improving Resourcefulness is an accountability and responsibility that (rightfully) the admissions rep. should take sole 'ownership' of. As admissions reps. we should be, have access to and always be seeking out resources for students. Ensuring to always be building value is self as well.
Helping students find resources for their challenges will help them be successfully enroll and prepare for college.
