I really like the Resource Book idea. Its very similar to customer service positions. Its all inclusive and is a quick guide whenever you have questions about a specific issue within your organization. From this first section, I have learned a lot, especially to apply to my specific position. Great teachings so far!

It is so important that we stay connected as a school. Having regulatory meetings is a great way to staying on top of things, to understand that even though their may be many departments in an organization, and may people have the attitude that's not my job, or why do I have to know that. Because if you are not successful in one department as a whole - your business will not be successful in all departments

Why can't the state board enforce that nothing negative comments are aloud to be posted on that cites webpage? Since post people use this information, sometimes in order to make a decision. Their website or program should be able to sell itself.

I keep going back to this, because it bothers me. I have personally called our competitors pretending I was a student, and they say we have all these relationships with other establishments, and we have none. I know we can't control what are competitor says, but at the same time, its not fair to our business, or to the potential enrollment that is getting this information

It is very difficult to get a specific number or percentage of graduates. We have graduates who move away, who decide to not pursue what they have come to learn about, who get hired that don't tell us. What or how is the best way to handle this? We want to be accurate, I understand that, but they are times we just don't know

I think one of the most frustrating things, is when students come in and tell us that our school - is not the same as our competitors and we are not approved or rated the same way. I actually have had students who signed up with us, because we didn't mention anything negative about them. We kept their questions relevant to our school and answered them honestly and positive. I am proud of our school, our accomplishments, and our professionalism - for that the school sells itself.

its very important to understand all rules and regulations upon enrollment

High school reps. have a lot more to do than just signing up a prospective student. all sorts of things come up between the fall and the following summer, when the prospective student may be scheduled to start school. It is essential to maintain contact on at least a monthly basis, to keep the student focussed on starting school. what are some things that will cause a student to back out from attending? Why is it beneficial to know as soon as possible if a student has decided not to attend?

It is always good to know what you can and cannot do and know how to explain to a student how the credits from another school will work for them

As an agent you want to always know your policies for any school and this training was very easy to understand

It is really good to be informative of your school and the proper paperwork that is needed when enrolling students

From being in the Admission arena for over 10 years it is nice to see a training method that explains things very simple for a new agent.

When a student asks me which is quite often will I get financial aid I am very cautious to what I respond with. My response usually is, Financial Aid is available to those who qualify. For how much I do not know. Our Financial Aid director can better assist you with that process however. Is that proper and in compliance? Kelly Gibson

How have the 90/10 rules effected your tuition rates and with raises in tuition and higher payments do you feel more default situations have occured?

Other than student surveys what methods are used by the State Board to make sure rules are followed? Random audits of student enrollment agrements, "secret shoppers"?

File everything and keep everything in a binder! Kind of weird way to do if but, I keep some of my information in a shoe box. So, I can mail it out if need be!

I kind of have a different out take on this! You really need to sell yourself before you sell the product! No one is going to buy from you if they don't like you. So, try to sell yourself before going into product and school knowledge!

When meeting with family I make sure I have double sheet of paperwork. Whether I forget some forms I have extra back-ups! Always a good to have extras just in case!

Are out of state schools that recruit in Ohio exempt from training requirments?

After carefully reading over this module, it was a great reminder of the right way to do things. As an Agent/Admissions Rep it is our main responsibility to understand each regulation and understand why they are so important. We should always put the student first in regards to the information that we give out. It goes back to the old saying, "treat others the way that would like to be treated." Never answer a question or provide information that you are not 100% sure of. Reach out the resources at your campus to learn frequently. The main way to bring about success to your campus is to be honest, be ethical, and always think of the student first.