Giving students good customer service allows students to feel like we as instructors care.
We need to make sure the students understand they can always communicate with us.
We need to give students extra time and help if needed and we need to make it seem like it isn't an inconvience for us. I've stayed behind on ranches and let students practice tying or walking horses more.
I have students who want to go to Vet School and I help them figure out ways to get there!
Making sure they understand they will always come first is a major prioritiy.
While students are customers and we help however we can, they need to be held accountable for their own learning as well.
The Role of students as customers in education varies, and our primary focus is on providing quality education and fostering learning.
What I learned is the student may be the customer paying for goods and service. But they have many choices to choose for schools. Are quality of education has to be worthy of what the students are paying for.
Make on open line of communication w/ all students.
the customer in a business is vastly different than a customer in the educational setting.
Students are our customers that you want to spread the word about the product (education) they received.
Students look to teachers to be their instructor, leader, therapist, and sometimes step-parent. Providing an environment for students is often a varied and challenging task.
View students as customers can be tricky we want to keep the student but we also want to make sure they are receiving a quality education
Communication is key and expected. Letting adult learners know that it is vital for employment and everyday life to be able to communicate is part of whom you are as a professional.
Students attending college for a better education receive advice and assistance from Admissions. The Admissions department provides excellent customer service, advice, and assistance to students attending college for a better education.
Students are people who are wanting to better their lives. Not someone attempting to purchase something and be treated as a customer of some sort. They are attending a school to gain knowledge and use it to their best ability. We as instructors are here to guide them and teach them, not treat them like a random person passing by.
Students do not like to be considered as customers. We must provide instruction in ways that allow them to meet the professional standards while letting them feel satisfied as a customer
The objective is to deliver a skill and give meaning/value to the material they are learning. Not feel they are just income to the school. I can see how this must be of high priority in a school for profit
Comment on Lena Mercuri's post: Yes , students are customers, we have a product to offer that is needed for their post- secondary educational training which are skills for their future carrers.
It is important to have a mutual respect for students and teachers.
Students are very important.
Students are the customers and are why we are teaching.
Seth
Learned that ""Educational institutions would do well to think of themselves as "customer-oriented."
The meaning of customer service in an educational enviroment is different than in a business environment. Our approach to customer service is different in that we are student and outcome focused. From my own perspective, by using this approach, I am looking at each individual student and their specific needs to suppport them with the focus of helping them reach their goal.
