1. Every student that tours the school has a second interview with the Director of Admissions so that he can check, among other things, the student's expectations and their understanding of what our school offers.
2. The Campus President gives each new student his business card during orientation and encourages the student to contact him at any time via email, text or phone, if he can be of any assistance in their success.
3. End-of-Course Critiques
4. Classroom observations.
5. Quarterly open forums with students and the campus leadership team.
6. Bi-annual Student Satisfaction Surveys.
Where I teach we have check point where the student have to go in for counselling. For example, if the miss 12% of class hours if they are at a C. We call every time they are absent. We have satisfaction surveys for Mod they take.
our institute does not support our instructors... for the simple fact that when ever a student goes and complains about a grade or a getting kicked out cause of a safety violation they are put back in to class... so... that keeps our students happy... not the instructors though...
We performe Student Survey and Evaluation every quarter to get students feed back. Base on their answer we try make the necessary changes if needed and improve on the areas that needs improvements.
At the first week of each start of the quarter Student Support team welcome students in the lobby, in our office we make student Ids after the orientation and every student visit our department and get to know the team and familierize with the facilities and assistance we can provide for them. It is a great way to know every student and to make them feel comfortable.
Sounds like your institution has a well developed plan, Stephen. Are there any other things under consideration?
Rebecca, how is the mandatory counseling communicated to the student? What happens if a student doesn't respond?
Wow! That's not a good situation you've described, Zoe. I would question whether this practice really does keep students happy - at least the serious ones. Is there a mechanism in place for faculty of address this concern?
This seems to be a rather common practice, Julie. Have you personally made any changes as a result of the surveys? Have they helped you to improve?
Do the students have specific assigned times to pick up their id's, Azra? I can't imagine trying to handle them if they stopped by in large groups before/after class.
Previously,we used to make student IDs after the orientation and if student withdraw from school we had Ids they won't pick up so now we decided to wait until the last day of add and drop period till the end of second week, we tell all new students at the orientation to pick up their ids after one week, We orgainize welcome week every second week of quarter, students visit our office befre or end of their class to get their ids we make them ids on the spot and we have refreashments and different fun things with prizes and this way we make them feel comfortable with the team by welcoming them.
Students are allowed to anonymously fill out course and instructor evaluation forms. Students are encouraged to openly discuss any concerns they may have with the program. Clear, concise syllabus and faculty dedication to the mission statement and values of the institution ensure students receive the education they have been promised. This leads to satisfied students.
There are other actions we take routinely, which we call "temperature checks" - for example, members of the campus leadership team routinely walk around during class breaks to speak with students informally. The conversations go where the students take them, but we try to ascertain how the student(s) are doing, whether or not they have any issues related to school and so on. Mostly these informal meetings with students build connections and trust.
Azra , aren't you concerned that by waiting two weeks to distribute IDs you're telling students the IDs really aren't that necessary and that it's more important to save a couple cents on the ones you might have to discard?
Interesting that you mention the mission statement, Shawn. Are your colleagues able to recite the mission and values? Are they that deeply engrained in your institution's culture?
Stephen, what actions have been taken as a result of these temperature checks? How do the students react to the conversations?
I appologize for the mistake it was one week not two weeks, also when students register for their classes they automaticly get their student ID number from the registarar office to log on to the computer to do their assingments etc. Student IDs are for the discounts on various deals out side of the orgainization.
-We will give them a Catalog on our program and what they could expected from us
- We also give us a survey for them to fill in so we could know more how they feeling about the course and the mentor (teacher) performance with indicator set in the survey
We take notes during the sessions and then follow up later with the class or with individual students if a particular action or result was promised. I believe our students appreciate the fact we "fight for feedback" in multiple ways at our School. I think they also appreciate the fact we do listen to their feedback and use it as part of our continuous improvement process.
One of the things our campus has done recently is to standardize the basic expectations of classroom behavior. For example, the grading scale for attendance, class participation, and professionalism has been standardized with a rubric that defines the expectations of student behavior in the classroom and the consequences of not following the same. Regardless of the course or the instructor, every student knows what will happen if they are late, absent, fail to turn in homework late, are not dressed appropriately, etc. This has increased student satisfaction, since there are not multiple or conflicting rules the student must abide by, and they are not guessing what the rule of the day is, or playing one insructor against another. They are happier knowing that the standard is set, and what the parameters are.
