Our attitude is what is going to determine in a great way how the conversation with our students is going to go. In what direction.
Understanding the four Levels of communication.
It's interesting that sales skills and product knowledge are such a small part of the essential skills of communication. This is good news for me because I naturally have a good attitude and people skills.
People skills and active listening go hand in hand; they also exceed the amount of impact one can have with accurate program information and sales skills.
I understood the listening skill section and had 100% but the final quiz with sales, people, attitude, and product knowledge took me several tries. I best understood the importance of the connection which is accomplished through listening. The listening questionnaire made me re-evaluate the way I listen. Fact finding and I even stop listening if I know what the other person is going to say. I will work on these issues.
It is mind blowing the percentage amount for attitude, and how it compares to the percentage amount for product knowledge and sales that an individual will need to possess to have a successful connection and/or confident conversation with an individual in this industry.
Great insight on just remaining positive, encouraging and always being positively solution oriented.
Making the connection builds trust in any conversations moving forward. It creates a bond between the two parties
The communication hierarchy is important. Small talk cannot begin without the ritual. Bonding can only be accomplished once mutual interest, opinions, and feelings are established.
The communication hierarchy and how it is used to earn buy-in was a great lesson! I learned that in roundtables, and meetings with several individuals or teams, you have to go through stages of the hierarchy. That makes sense why Ice breakers are a good strategy during orientations and seminars, as it is a great way to transition through the hierarchy of communication with several individuals simultaneously
Learning how to put students first
Reframing a comment or conversation can be an important tool in understanding and forming a connection with students. We possess sales skills when we are genuine with our actions. Our attitudes are key to forming good communication skills.
Making the connection was a struggle at first, but once you start at the basics you will be able to connect to your student or to other person...just lessen attentively .
I was surprised to learn that 50% of the job is based off your attitude. That gives me hope that as you learn, your attitude is most important.
It is interesting to know that in communication there is a hierarchy: greetings, small talk, mutual interest, significant opinions, the last thing is concrete, sale.
the person must know the product and have sales skills , personal skills and attitude.
The hierarchy of meeting someone and establishing rapport was interesting to study and reflect on how it impacts all the relationships in one's life.
Learned the difference between Content and Context reframing.
interesting concept of communication
Comment on Barbara Patton's post: so funny how it is layered to get to bonding. Never thought of it until now
Once that we have applied all the methods of communication, its principles, and what listening approach should we apply, that is the time we make a connection with our clients. This leads to quality service and high rates of producing a high number of enrollees.
