Listening and not moving ahead of the actural conversation is essential. Not interupting is an essential part of listing skills. It's like trying to answering without reading the whole question. Also, pausing to give the other person a chance to respond.
Learning just how important that three goals of communication is to a student
1. Being aware of body lanuage
2. reflect and rephrase
3. Clarify when i am not sure of what the student is saying
Knowing the difference between Emphathy vs Sympathy
