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Ask a question from your peers to help you in your professional work. Seek different points of view on a topic that interests you. Start a thought-provoking conversation about a hot, current topic. Encourage your peers to join you in the discussion, and feel free to facilitate the discussion. As a community of educators, all members of the Career Ed Lounge are empowered to act as a discussion facilitator to help us all learn from each other.

Staying Up-to-Date and Compliant

I think the best way to stay up-to-date and compliant is by visiting the appropriate websites on a regular basis, reading industry publications and follow any new laws or regulations. Is there anything else I could be missing?

Understanding Your Institution

Who or what are the best available resources for fully understanding my school? I would say Campus President, Marketing Dept, Academics, Instructors and Students. Is there anyone that I am forgeting?

Admission Process and Paperwork

Are there some available templates from other schools to use as a guide for designing and using the most up to date and comprehensive process and paperwork?

School Catalog

Who is responsible for updating your school catalog?

Financial Aid

I was fortunate as an undergrad not to have to go through the financial aid process. However, that also means the finanical aid process seems a little daunting to me as an Admissions Rep. One of the questions I got wrong on the quiz was about when to feel like you need to handle all questions and when to defer them. Does this just come with time and experience?

Know your student

I agree, it is important to know your student. We want to make a difference and impact the lives of each student.

Keeping Up-to-Date

Monthly reminders for updated information is important in staying informed.

Need to be ethical

I believe you must have a knowledge of the College/University's offerings.

Transfer Credits

It is always important to tell the student your school's tranfer credit policy. However, never speak for other schools and advise the student to contact the other school to check on it!

Enrollment Agreement

While watching my colleagues explain the enrollment agreement to prospective students, I have found it is extremely important to cover each section thoroughly. There are often lots of opportunities for the student to ask questions while going over the agreement. It is an important communication tool.

The role of Student Services

Agents can't determine whether or not credits will be accepted or transferred to another institution.

Organization Chart

These charts are very important as they define who's who within the orgniation and their role within the organization.

The order of the Paperwork

Is there a particular order that the paperwork should be in and if so why?

Attendance

I may have over-looked this information but if keeping track of attendance is not required, how do you determine a students last date of attendance in regards to a refund? Thank you, Yvonne

Career Services

When discussing wages for jobs a student might expect after completing a program should be handled by careeer services. Is it ever appropirate for addmissions to speak to this issue?

Electronic Agreements

Our school is moving over to electronic enrollment agreements. Does anyone have any feedback on these? Do they speed things up, are the to esoteric and time consuming, things like that.

Board approval and accreditation

Noting that accreditation is an optional process for schools, what implications might it have for students and graduates if a school chooses not to pursue accreditation? I am under the impression that prospective students are being told to look carefully at the accreditation of an institution. I've also heard personal accounts that seem to indicate a lack of accreditation prevented them from finding gainful employment/moving forward. Any thoughts?

Student services

As part of my own experience as a student, I found my spirits bolstered by the presence of a very strong student services departments. A question for more seasoned agents: Outside of the realm of different activities (like holiday sales and student appreciation) is there any one example of how student services has affected your students?

Application Fee/Student fee Question

Perhaps, I may have misunderstood, but, there is a nominal state fee associated with each student, correct? If that is so, is it included in the separate application fee that an institution mandates? Does this perhaps depend on the institution's discretion?

Paperwork

With regard to organization, what has been the most efficient way to keep a applicant/potential student's paperwork in check? I have noted that some keep organization via folders and such, but, all the same suggestions?