Good collaboration with others does not always mean getting along 100% with everyone. Although you do need to be able to express when there is conflict, and differences in opinions and ideas. You must also be respectful when discuss plans with others as to not create a negative environment that creates hostility and prevents others from sharing ideas and helping to develop a plan towards the goal.

Each person and generation have difference preferences for communication. The Baby boomer generation leans towards face-to-face communication or phone calls (more personal than texts/email) while most other generations and people prefer calls, texts and emails, but value their time different for work life balance and communication outside of work.

I have learned that each generation has a different style and view of learning and how they see working. Their values changed based on the world events taking place and how it also shaped the policies and values of society as well. Learning to how each generation thinks will give me a better understanding on how to communicate with them and find a connection to them.

This is a general discussion forum for the following learning topic:

Understanding the Admissions Profession --> Ethics and Professional Responsibility

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This is a general discussion forum for the following learning topic:

Understanding the Admissions Profession --> Professional Readiness

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This is a general discussion forum for the following learning topic:

Understanding the Admissions Profession --> Admissions in Transition

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This is a general discussion forum for the following learning topic:

Understanding the Admissions Profession --> Foundations of Admissions

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This module delved some of the finer points of communication. First you need to find your ceiling of influence with the person - start out with a handshake, move on to discussing commonalities, then opinions, and finally interacting together. The module also included a pie chart of important elements of getting someone to trust - product knowledge (10%), sales skills (15%), people skills (25%), and finally attitude (50%). By boosting your skill in these areas, you can improve your rapport with customer (student).

In this module I learned about developing my listening skills. I admit I am guilty of - I stop listening once I think I know what is being said, I interrupt or finish what I think the speaker is going to say. I want to improve how I listen when someone else is speaking. I can do this by listening without distraction, paying attention to tone and body language, confirm and rephrase, filtering out my biases, and responding thoughtfully. AND DON'T INTERRUPT!

By making sure headset (if used) is up to date no technical issue and a quiet background is the most effective voicemails can be useful when calling a student back.