Voicemails should have a clear agenda and direction. 

It is important to discover obstacles in the start so nothing stops the close.

It is important to be prepared and engaging. 

Tone is incredibly important to communicating a message.

Mirroring is great skill to use. 

It is important to repeat and reaffirm. 

It is important to use active listening skills to communicate.

From this module, I learned how important it is to fully understand a prospective student’s environment before offering solutions. The 3 A’s (Acknowledge, Answer, and Ask) and active listening help build trust and create more meaningful conversations.

I plan to apply this by asking more open-ended questions, listening more intentionally, and focusing on each student’s individual needs before recommending a program.

From this module, I learned that ethical enrollment requires focusing on each stage of the student journey, starting with building a genuine relationship and continuing through exploration, goal alignment, and follow-up. I also learned how important it is to approach admissions holistically by combining people skills, sales skills, product knowledge, and a strong professional attitude.

I plan to apply this by making sure I focus on understanding each student’s needs, goals, and concerns before discussing program details. I want to continue supporting students in making informed decisions while maintaining ethical standards and creating a positive experience throughout the enrollment process.

Staying connected and following up with the prospective student is important in the enrollment process. We have to give space in cases where the prospective student asks for it as at times that person will need time to discuss the information provided to either a parent or guardian. 

It also is important to be honest with prospective students about tuition and resources that can help them with being able to afford coming to the college/university.