Leaving a voicemail is just as important as any other calls that are being made because this is the opportunity to leave a message that can create interest and urgency in the prospective student on whether or not they'd like to call back. It is certainly important to make sure you're using the four C's: Clarity, Content, Creativity and Confidence, to really grab their attention and give them the opportunity to take action and call back. 

Emotional intelligence and using the structure of outweighing, weakening, and clarifying to overcome student's obstacles will be beneficial in easing their concerns and helping them see that there is always a solution to the things they deem a big deal or a problem getting into school. Also using the three F's: Feel, Felt, Found, can be beneficial when giving a prospective student perspective in their decision making process of the buying cycle. 

It's important to consider the importance of all the details needed to have successful outbound calls. This is called being proactive and it begins with setting an end goal in mind and working towards it. With every call it's important to smile, to be open and listen to the students concerns, it's important to be hands-free to write information on paper or in the CRM system, to also time yourself and be readily available to jot down notes after the initial phone call. This process will ensure eventual success when conducting phone calls. Also setting an hour from your day… >>>

When it comes to inbound calls, it's important to build rapport and be conscious of what's happening within the phone call. Gathering information about the student such as their educational history, their current needs, and their timeline, are all important in structuring the phone call while having proper phone ettiqutte. This will ensure that students who are calling in also feel seen, heard, and understood when it comes to the information they're looking for. 

I learned that maintaining eye contact is important for active listening. 

I learned the best attributes for best listeners. 

the 4 C's: clarity, content, creativity and confidence.

Feel, Felt, Found

1.  Build rapport
2. Active listening skills
3. Call log  

I'm going to get more creative on my voicemails, and leave very different info on each call.