I have learned that exploration and informal assessment are the most important parts of ethical enrollment because they help determine if a program is truly a good fit for a student. I plan to apply this by using the 3 A's to keep conversations engaging and by practicing focused and global listening. 

From this module, I learned that ethical enrollment is more about building relationships than trying to sell. Students are busy, rely on technology, and are less trusting, so honesty, personalization, and listening are important. I plan to apply this by focusing on understanding students' goals, giving clear and accurate information, and building trust. 

It is important to use effective communication principles including listening effectively, responding appropriately, and reading body language when communicating with students. I plan to be more conscious of my body language when communicating with others in the future. 

active listening is a crucial component for effective conversation

The attributes of great listeners and being intentional

Talk LESS- Listen MORE. 

It can make a tremendous difference

It's crucial to hold meaningful conversations and to be curious

Comment on Patricia Rudzitis's post: I agree with everything that you have mentioned. We do want to help our students and guide them to the resources that help them in their academic and career goals. 

Prospective students come from different backgrounds that motivate them to come to the college/university of their choice. Asking a combination of questions (open-ended and closing) and listening to them is essential in building trust and a relationship w/ the prospective student. Global listening is essential and a good skill to have that does take time to master. 

Effective voicemails should be brief, clear, and purposeful. A friendly tone and a clear call to action increase return calls. I will apply this by leaving concise, professional messages with a clear next step.