Sandra Goddard

I learned how important it is to monitor body language and tone of voice when communicating with students (or patients/clients) - its not just words. When speaking face to face, try to have some concepts in mind so you are not completely winging it. When communicating on the phone, have a checklist to that you can make sure you cover all necessary topics. In an e-mail, you only have words (no body language or voice tone), so it help to have a prepared refined message that can be used interchangeably. 

Being a good leader is not the same as being as being a good manager. The skills required to be a good leader include being able to encourage and inspire others to perform at a high level; a good leader has passion to get others to excel. The qualities of a good manager involve management of schedules, reports, and working with higher-ups to attain company goals. However, a good manager must possess good leadership skills to encourage and inspire their team to increase production. As an instructor, I recognized the need to have qualities of both a leader (inspire and… >>>

The seven guidelines of learning was written for instructors, but can be applied to the students as well. The instructor can assist their students in understanding why goals are important, the steps necessary to achieve their goals, and how to evaluate when they have achieved their goals,

The instructor as well as the students need to be familiar and comfortable with the technological skills necessary to complete the course. The instructor may need to provide an assessment tool to make sure the students are able to navigate the course.

As professionals, students need to learn to communicate in a professional manner; how we communicate with patients, customers, clients, etc will determine how they perceive us and interact with us. As an instructor I would emphasize not only the course material, but also encouraging the students to communicate as a professional. 

Students learn differently depending on their disability; for example, students with auditory issues would do better with written content; students with visual issues may need to take exams orally. Students with disabilities should be directed to consult with student services for necessary accommodations.

Instructor should learn to recognize certain disabilities and how to best accommodate the student.