Moly Williams

Taking care of how you feel with your energy is a huge component of how you directly impact your work, your colleagues, and the students you will speak to. Ensuring that you are mindful of your energy components can make sure you are not draining yourself in one aspect or another and lead to better outcomes.

Attitude is everything. Showing up every day is a choice you have to make for yourself and for your students to ensure they are making a decision based on information and the best impression of your school.

Creating relationships with students is very important because you are trying to build trust with them, so they feel confident and comfortable making a decision. You are there to guide them and checking in throughout the process to make sure you everyone's on the same page and ready to move forward is very important because there may be an instance where they need clarification. The rapport you build helps ensure they trust you. You become a person they can come to not only during the enrollment process but after attendance as well and may even lead to them referring other… >>>

Being resourceful in catering the information properly to your students is going to help them see the value properly and make the most informed decision for them. While going over information and tours ensuring you answer their questions honestly and taking their concerns seriously are crucial to the admissions process. 

Admissions being a sales position does rely on having a flexible framework. The framework being important as not to misconstrue any information but while also learning to adapt to each student and their individual needs. Using the necessary skills (product knowledge, sales skills, people skills, and maintain a good attitude) is very vital to ensure you are providing the best experience and correct information for the student to make an informed decision.

In seeing the different roles that team members take on we can more effectively collaborate and communicate ideas. Knowing how each person attacks the problem at hand and want to reach the goal will make the process smoother. Being able to identify everyone's strength and weakness' and seeing which role they take on, can help the team identify where there may be a weakness overall and help to fill that as to reach the end goal easier.

Good collaboration with others does not always mean getting along 100% with everyone. Although you do need to be able to express when there is conflict, and differences in opinions and ideas. You must also be respectful when discuss plans with others as to not create a negative environment that creates hostility and prevents others from sharing ideas and helping to develop a plan towards the goal.

Each person and generation have difference preferences for communication. The Baby boomer generation leans towards face-to-face communication or phone calls (more personal than texts/email) while most other generations and people prefer calls, texts and emails, but value their time different for work life balance and communication outside of work.

I have learned that each generation has a different style and view of learning and how they see working. Their values changed based on the world events taking place and how it also shaped the policies and values of society as well. Learning to how each generation thinks will give me a better understanding on how to communicate with them and find a connection to them.