Teamwork between staff members shows a united front to external and internal people. Customer service is needed for all members of the school community. As a team, you need to provide constructive criticism and give positive reflections to make customer service a successful part of your company. (This should be done in a confidential situation team meeting style)
Hiring the right people for good customer service is crucial for creating a positive experience for your customers.
good customer service, hardly is remembered. bad customers is always remember and spoken about to others
I never thought of seeking complaints as part of customer service!
Good customer service starts internally with colleagues and other departments. It filters out to students and prospective students.
I love the idea of cross training to know what other departments are dealing with. That helps everyone involved do their job better while making others do their job better and with ease. If a team is working well together that will translate to a positive experience for the students.
Customer service is a skill that you can build through time.
You see better results when you get feed back from both the staff and customers.
It is important for departments to work together harmoniously for the good of the students.
Customer service is equally as important internally as it is externally. No matter where you are giving good customer service, it matters everywhere. Otherwise, without it, there would be no business work flow met to standard. Making sure the communication between your team members plays a huge role in providing the customer service we need to be successful.
I like the idea of building bridges and strengthening the community inside the office.
I learned how an internal perspective can shape the company especially when it comes to training and team collaboration. The better we get along and the more information that we have, the more successful we will be at not only completing tasks at hand but also by assisting students with all the necessary information they are going to need to be successful.
Providing great customer service to both internal and external customers is key to a successful business. I make time to stop by career fairs and try to see PAC member and touch base with them. This help with external relationships.
Customer service doesn't just take place at the place of business, but anywhere.
We all share one goal - students and wishing for their success. So we must work together to help each other. We must develop a positive foundation inside to give out good energy outside.
Rewarding those who work hard and make them feel appreciated will produce good results.
Providing continuous customer service training for your staff is important. Making sure they are appreciated is important to staff so that their positive energy is felt through their interactions with students. Admins should set an example.
I learned that customer service is not always a given skill. Most need training to deliver proper service. What is expected of employees needs to be outlined clearly and intances of excellent implementation should be rewarded as encouragement.
It is important to give incentives to employees in order to show them that improving their customer service skills has benefits. It is also vital to have good communication between the different departments within an organization or college.
The statement feedback is a golden opportunity for improvement is accurate. The feedback one receives helps to inform future activities and initiatives.
It is also good to treat your employees with the same positive attitude that you would a customer, because that creates a good workplace environment.
