By reading reviews we can improve and attract new customers
When a client is treated badly, the echo is bigger than when they are treated well.
Just like if you treat it well you will have a customer for life.
We need to make our best attempt to present our institution in a positive light to our students, their future employers, and the community. When a student comes to campus, we need to make that experience the best that it can be. If we will just take our time and show each potential student, and their family, how much we care, it can make a huge difference in how our college is perceived.
A good image in the community will go a long way in making the institution more appealing to prospective students. If they see the community interacting with the institution and vice versa, it will create a positive image and draw the student to want to be involved.
This is a reminder that interaction with our educational institutions (initially) should be engaging, thought provoking, compelling experiences that leaves a person (prospect, business partner or Not?) gratitude filled.
Foster a welcoming and inclusive campus culture where students feel valued, respected, and supported. Encourage faculty and staff to lead by example in demonstrating empathy, compassion, and a commitment to student success.
Loving and caring heart is not enough. Focusing on the customers wants and needs is just as important
Students are critical to our success and we need to treat them as such. The more we assist them throughout their journey, the more they will have positive memories and pass that on to future customers.
Good customer service does not only benefit students
Our students are our customers and we need to make sure they have everything they need. They are the reason we are here & they deserve the best!
Customer serviced extends to future employers of our students.
Our Students are our Customers. Customer Focus is essential in our business
Having students is the key to school's success we want to make it a great and enjoyable experience for them.
Building a customer relationship is far beyond between the customer and the school. It surpasses to the community. The community can be a positive or negative influence to prospective students as our students come from the community. So it is paramount that as schools we engage with the community on a more personal level as well.
Just because students come to institutions to learn, doesn't make them not customers. Without them there would be no business or pay. We need to treat every student as a customer and make sure their experience is beyond their satisfaction.
Everything we do is designed to improve customer service
It's important to develop a connection and trust with the student.
The perception of our institution goes far beyond just pleasing the students. It is important to make sure anyone who engages with our company, whether physically, electronically, or over the phone, is met with gratifying results and a positive attitude.
First impression if key. Customer focus is key. A welcoming smile and answering questions right away is key.
Positve experiences on the part of the customer will want them to return.
