Sustaining a Culture of Compliance | Origin: CM107
This is a general discussion forum for the following learning topic:
Compliance Training for Faculty Positions: Sustaining the Culture --> Noncompliance
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
Student Centered Customer Service should uphold the mission statement and its core values daily....it is imperative.
Uphold the mission and established core values of our school act with integrity, consistency, and fairness.
Working together for the betterment of the student is always best. If we all go the extra mile... everyone wins.
Be knowledgeable of your company and your role as an old boss used to say:"know your business"
One key lesson is that leadership sets the tone. When leaders model ethical decision-making and follow the same standards expected of everyone else, employees are far more likely to take compliance seriously.
Compliance is a daily behavior, it is woven in daily habits, decisions and communication of every department
Service to others is everything, and in education, that means keeping the students at the core of everything we do.
If a student shares a concern, you should listen and help that student. Going that extra mile will ensure the student can have a smooth experience.
Always act with a "student-centered" approach.
Customer service is present in all aspects of a school, from admissions to instructors, and it is important that all staff work to create a culture of compliance.
It is important to be empathetic to others.
Be empathetic to people. Listen attentively with the intentions of understanding.
I valued understanding more about the customer service principles of: taking ownership, being timely, creating a postive and supportive atmosphere, and going the extra mile.
Culture of compliance creates a great work environment and trust between employees and potential students interested in our programs. It discourages unethical behavior and ensures that policies and procedures are applied fairly across the board.
A compliance culture consists of demonstrating integrity, inclusion, transparency, consistently expanding our knowledge, and going the extra mile.
A culture of compliance sets every student up for success. We all must act with integrity, consistency, fairness, transparency, knowledge, purpose, and inclusiveness.
Everyone in the School is involved in creating and sustaining the culture of compliance
Culture of compliance should be adhered by all departments in order to be ethical and have a good institutional outcome for students.
